3rd Shift Dispatcher / Customer Service Representative

GetHired, Inc.; Zion (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid weekly

401K and life insurance

2 weeks vacation after 1 year

Job summary

All Fleet Inc. is seeking a full-time 3rd shift dispatcher to manage a fleet of 100+ technicians providing over-the-road diesel repair services.

The role focuses on handling emergency and standard calls, gathering truck/trailer details, driver locations, and coordinating mobile technicians to rapid on-site repairs. The dispatcher will maintain call logs, coordinate with field units, and ensure efficient routing and service delivery while communicating with drivers and customers.

Qualifications

• Multitask efficiently across calls and systems.
• Maintain composure under pressure.
• Clear and effective communication with drivers and technicians.
• Strong organizational and interpersonal skills.

Responsibilities

• Answer emergency and non-emergency calls and document important information.
• Coordinate with departments and field units to resolve issues.
• Plan efficient routes and technician utilization.
• Operate a multi-line telephone console system.
• Prioritize calls by urgency and manage daily schedules.
• Monitor field unit status and update call logs.

Skills

Multitasking

Stress management

Excellent communication

Organizational skills

Job description

All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 3rd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.

You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.

Responsibilities of the Dispatcher / Customer Service Representative

• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Ability to think ahead and plan for the most efficient routes and use of techs to complete work.
• Operate and manage a multi-line telephone console system.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records, and other important documentation.
• Computer, phone, and text communication with technicians and customers.
• Managing large company accounts for the company's building relationship with key personnel.
• Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.
• Investigating and resolving queries and issues raised by national accounts.

Requirements of the Dispatcher / Customer Service Representative

• Skill in multi-tasking
• Experience handling stressful situations
• Excellent communication skills
• Superb organizational and interpersonal skills.

Benefits of the Dispatcher / Customer Service Representative

• Paid Weekly
• Benefits Package (Health, Dental, and Vision)
• 401K and life insurance
• 2 weeks’ vacation time after 1 year