Automotive Service Call Center Agent

Paycom; White Bear Lake (MN); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

401k Plan w/ company match

Paid Time Off

Paid Holidays

Medical, Dental and Vision insurance

Free Telemedicine

Company Paid Life Insurance

Disability Insurance

Vehicle/service/parts discounts

Volunteer opportunities

Career advancement opportunities

Job summary

Buerkle Automotive in White Bear Lake, MN is seeking a Service Call Center Representative to schedule appointments for the service departments and provide excellent customer service. The role offers daytime hours, with a rotating Saturday schedule and onsite work only.

Ideal candidates are English-proficient, with strong data entry skills and prior call center experience. Bilingual skills in Hmong or Spanish are a plus. Benefits include 401k, PTO, health coverage, and more.

Qualifications

• Proficient in English with excellent communication skills for effective customer interactions.
• Strong data entry abilities to accurately input customer information and service requests.
• Prior experience in customer service and call center environments is preferred.
• Bilingual skills, especially in Hmong or Spanish, are a plus for assisting diverse customer base.
• Ability to upsell services and products to customers to enhance their experience.

Responsibilities

• Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Listen to customer concerns, comments and requests to provide clear explanation on the repair order.
• Provide accurate cost and time estimates for needed maintenance and repairs.
• Perform follow-up calls to service customers to ensure satisfaction with their service visit.
• Handle customer complaints and concerns while maintaining high customer satisfaction standards.
• Build and maintain strong relationships with customers and co-workers.

Skills

Customer service

Communication

Bilingual (English/Hmong)

Education

High School Diploma

Job description

Job Details

Job Location: Buerkle Honda - Non-Union - White Bear Lake, MN 55110, Position Type: Full Time, Education Level: High School, Salary Range: $18.00 - $20.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Join one of the BEST Automotive Dealer Groups in the Twin Cities. Buerkle Automotive including Buerkle Honda, Buerkle Acura, Buerkle Hyundai and Buerkle Collision Center is a family owned and operated business providing a great place to build your automotive career.

Buerkle's Service Call Center, located in White Bear Lake, is looking for candidates with excellent customer service skills along with a great attitude. Bilingual in Hmong is desirable.

Schedule - FT hours with Wednesday or Thursday off with rotating Saturdays

Hours: M - F: 9:30am - 6pm and Rotating Saturdays: 7:30am -4pm

The Service Call Center Representative is responsible for professional scheduling of all appointments for the service departments in a manner that promotes smooth flow of appointments through the service department by scheduling work so as to maximize customer convenience while meeting the advisors and technicians ability.

What we offer YOU!

• Starting at$18 - $20 per hour depending on experience
• Bonus on top of hourly rate
• Rotating Saturday schedule
• This is position NOT remote - onsite only
• 401k Plan w/ company match
• Paid Time Off
• Paid Holidays
• Medical, Dental and Vision insurance
• Free Telemedicine (medical and mental health)
• Company Paid Life Insurance
• Disability Insurance
• Company Discount on vehicles, service and parts
• Volunteer opportunities
• Opportunities for career advancement
• Excellent opportunities for personal and professional growth!

What YOU offer us!

• You are a fast learner who enjoys solving problems and helping others.
• You are self-motivated and enjoy working independently and with a team.
• You are dependable.
• You have prior customer service experience - automotive industry experience is a plus.
• Positive attitude.
• Solid organization skills.
• Great customer service skills.
• Effectively communicate with customers and co-workers.

Job Duties include:

• Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Listen to customer concerns, comments and requests to provide clear explanation on the repair order.
• Provide accurate cost and time estimates for needed maintenance and repairs.
• Perform follow-up calls to service customers to ensure satisfaction with their service visit.
• Handle customer complaints and concerns while maintaining high customer satisfaction standards.
• Build and maintain strong relationships with customers and co-workers.

Qualifications

• Proficient in English with excellent communication skills for effective customer interactions.
• Strong data entry abilities to accurately input customer information and service requests.
• Prior experience in customer service and call center environments is preferred.
• Bilingual skills, especially in Hmong or Spanish , are a plus for assisting diverse customer base.
• Ability to upsell services and products to customers to enhance their experience.
• Comfortable with outbound calling and possess good phone etiquette.
• Analytical skills to assess customer needs and provide appropriate solutions.

Additional Qualifications

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

We are an equal opportunity employer.