Service Advisor - Poway Honda

Sonic Automotive, Inc.; Poway (CA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Sonic Automotive, Inc. Poway Honda in Poway, CA is seeking a Service Advisor to schedule service appointments, greet customers, and provide cost estimates.

The role involves monitoring repair progress, communicating changes, and advising customers on maintenance per manufacturer specs. Base pay starts at $17.00/hour plus commission, with training and development opportunities.

Qualifications

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Updates customers on progress and any changes to estimates or promised times.
• Performs test drives or refers to test technician as needed.
• Maintains customer satisfaction metrics at or above the manufacturer/branch average.
• Advises customers on car care and maintenance per manufacturer specifications.
• Maintains dealership standards for hours per repair order written.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day and informs customers of changes, with proper authorization.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to the manufacturer, zone or branch average.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.

Skills

Customer service

Job description

Service Advisor - Poway Honda in Poway, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Poway Honda,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00/hr plus commission.)

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.