Service Business Development Representative

Joe Lunghamer Chevrolet Inc; Huron Heights (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Lunghamer Automotive Group is seeking an experienced Service BDC Representative to join our growing team. The ideal candidate understands the automotive service BDC environment and can turn customer conversations into appointments while delivering an excellent customer experience.

This role is perfect for someone who is organized, phone-savvy, and driven by results, with a focus on follow-up, CRM notes, and collaboration with service advisors.

Qualifications

• Experience in automotive service BDC preferred.
• Experience scheduling automotive service appointments.
• Strong outbound calling and appointment-setting skills.
• Knowledge of dealership service processes and terminology.
• CRM and dealership software experience.
• Excellent phone, text, and written communication skills.
• Ability to manage a high volume of customer interactions.
• Strong follow-up and organizational skills.

Responsibilities

• Handle a high volume of inbound and outbound service calls.
• Schedule and reschedule service appointments.
• Follow up with customers on declined services and recommended maintenance.
• Conduct service retention and overdue maintenance follow-up.
• Respond to customer texts, emails, and online service inquiries.
• Make proactive outbound calls to generate service appointments.
• Maintain accurate notes, appointments, and customer information in the CRM.
• Work closely with service advisors and management.
• Meet daily activity and appointment goals.
• Provide professional and consistent follow-up throughout the customer experience.

Skills

Outbound calling

Appointment setting

CRM experience

Communication skills

Organization

Teamwork

Tools

CRM software

Dealer management system

Job description

NOW HIRING: SERVICEBDC REPRESENTATIVE

Lunghamer Automotive Group is looking for an experienced Service BDC Representative to join our growing team.

We are looking for someone whounderstands the automotive service BDC environment and knows how to turn customer conversations into appointments while delivering an excellent customer experience.

This is a great opportunity for an experienced BDC professional who is organized, driven, comfortable on the phones, and understands the importance of consistent follow-up.

Responsibilities:

• Handle a high volume of inbound and outbound service calls
• Schedule and reschedule service appointments
• Follow up with customers on declined services and recommended maintenance
• Conduct service retention and overdue maintenance follow-up
• Respond to customer texts, emails, and online service inquiries
• Make proactive outbound calls to generate service appointments
• Maintain accurate notes, appointments, and customer information in the CRM
• Work closely with service advisors and management
• Meet daily activity and appointment goals
• Provide professional and consistent follow-up throughout the customer experience

What We’re Looking For:

• Previous automotive Serviceexperience preferred
• Experience scheduling automotive service appointments
• Strong outbound calling and appointment-setting skills
• Knowledge of dealership service processes and terminology
• CRM and dealership software experience
• Excellent phone, text, and written communication skills
• Ability to manage a high volume of customer interactions
• Strong follow-up and organizational skills
• Goal-oriented and motivated by results
• Dependable with a strong work ethic
• Positive attitude and ability to work as part of a team

Join Lunghamer Automotive Group

Our BDC continues to grow and evolve, and we are looking for experienced people who can help us take our customer experience and our BDC to the next level.

If you have automotive Service BDC experience, know how to build rapport with customers, and understand that great follow-up drives appointments and retention, we want to talk to you.

Apply today to join Lunghamer Automotive Group!