Automotive Service BDC Pro Drive Appointments

Joe Lunghamer Chevrolet Inc; Waterford Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Lunghamer Automotive Group is hiring a Service BDC Representative to join our team. This role focuses on turning customer conversations into appointments while delivering an exceptional service experience.

The ideal candidate is organized, customer-oriented, and comfortable on the phone with strong follow-up habits. Experience in an automotive service BDC environment is preferred, along with knowledge of dealership service processes and CRM systems.

Qualifications

• Previous automotive service experience preferred.
• Experience scheduling automotive service appointments.
• Strong outbound calling and appointment-setting skills.
• Knowledge of dealership service processes and terminology.
• CRM and dealership software experience.
• Excellent phone, text, and written communication skills.

Responsibilities

• Handle a high volume of inbound and outbound service calls.
• Schedule and reschedule service appointments.
• Follow up with customers on declined services and recommended maintenance.
• Conduct service retention and overdue maintenance follow-up.
• Respond to customer texts, emails, and online service inquiries.
• Make proactive outbound calls to generate service appointments.
• Maintain accurate notes, appointments, and customer information in the CRM.
• Work closely with service advisors and management.
• Meet daily activity and appointment goals.
• Provide professional and consistent follow-up throughout the customer experience.

Skills

Outbound calling

Appointment scheduling

Phone communication

Customer follow-up

Teamwork

Tools

CRM software

Dealership software

Job description

Lunghamer Automotive Group is hiring a Service BDC Representative to join our team. This role focuses on turning customer conversations into appointments while delivering an exceptional service experience.

The ideal candidate is organized, customer-oriented, and comfortable on the phone with strong follow-up habits. Experience in an automotive service BDC environment is preferred, along with knowledge of dealership service processes and CRM systems.