Service Business Development Center Agent

Toyota of Erie; Waterford (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to Preston Auto Fitness Cn

Job summary

Preston Auto Group is seeking a friendly, energetic Service BDC Agent to join our Service Concierge Team. You will be the first voice for our Service Departments, handling calls, texts and emails, keeping detailed notes, and pro-actively reaching out for maintenance and recalls.

You will work with a professional team to meet call and appointment goals, log interactions in BDC Tracker and XTime, and adhere to scripts and guidelines to ensure exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Prior sales, customer service, or automotive experience preferred.
• Excellent phone skills with clear, distinct speech.
• Strong organizational skills and detailed note-taking ability.
• Goal-driven with a high level of honesty and integrity.
• Team player with a strong will to win.
• CDK and XTime knowledge a plus.
• Bilingual (Spanish) a plus.

Responsibilities

• Handle all incoming phone calls, text messages, and emails for our Service Departments
• Confirm guest appointments
• Maintain and update guest personal and vehicle information
• Work with customers in a professional, well-spoken manner
• Proactively call customers to schedule appointments for overdue maintenance
• Proactively call customers to schedule appointments for safety recalls
• Meet and exceed all phone call, appointment, and appointment show-ratio goals
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime
• Follow BDC scripts and guidelines on calls and emails

Skills

Phone communication

Organizational skills

Note-taking

Team player

Honesty and integrity

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

CDK

XTime

BDC Tracker

Job description

Service Business Development Center Agent

Preston Auto Group is seeking a friendly, energetic Automotive Service BDC Representative to join our Service Concierge Team. Previous experience is preferred but not required.

As a ServiceBDC Agent, you're the first voice and often the first impression customers have of our dealership. You'll handle every incoming call, text, and email for our Service Departments, keep detailed notes on every interaction, and proactively reach out to guests who are due for maintenance or safety recalls. Success in this role means hitting call and appointment goals while delivering above-and-beyond service on every contact.

Responsibilities

• Handle all incoming phone calls, text messages, and emails for our Service Departments
• Confirm guest appointments
• Maintain and update guest personal and vehicle information
• Work with customers in a professional, well-spoken manner
• Proactively call customers to schedule appointments for overdue maintenance
• Proactively call customers to schedule appointments for safety recalls
• Meet and exceed all phone call, appointment, and appointment show-ratio goals
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime
• Follow BDC scripts and guidelines on calls and emails

Requirements

• High school diploma or equivalent
• Prior sales, customer service, or automotive experience preferred
• Excellent phone skills with clear, distinct speech
• Strong organizational skills and detailed note-taking ability
• Goal-driven with a high level of honesty and integrity
• Team player with a strong will to win
• CDK and XTime knowledge a plus
• Bilingual (Spanish) a plus

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.