Sales Business Development Center Agent

Preston Toyota; New Castle (PA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health, dental & Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to Preston Auto Fitness

Job summary

Preston Auto Group is seeking an Automotive Sales BDC Representative to join our Sales BDC Team. You will respond to calls, texts, emails, and internet leads, log detailed notes, and proactively follow up to schedule showroom appointments and test drives.

You’ll be the first voice customers hear, aiming to exceed appointment goals and deliver a positive buying experience. Previous experience is preferred but not required, and bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in sales, customer service, BDC, or automotive preferred.
• Excellent phone and communication skills.
• Ability to follow scripts and processes.
• Comfortable with high-volume outbound calls.

Responsibilities

• Handle incoming calls, texts, emails, and internet leads for the Sales Departments.
• Respond promptly to inquiries and follow up with prospective customers.
• Schedule showroom appointments and test drives.
• Maintain accurate customer and vehicle information in the CRM.
• Follow BDC scripts and guidelines for communication.
• Collaborate with Sales Team to relay customer needs and appointment details.

Skills

Customer service

Sales

BDC experience

Communication skills

Phone skills

Organization

Team player

CRM software

Bilingual Spanish

Outbound calls

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Sales Business Development Center Agent

Preston Auto Group is seeking a friendly, energetic Automotive Sales BDC Representative to join our Sales BDC Team. Previous experience is preferred but not required.

As a Sales BDC Agent, you're often the first voice and first impression customers have of our dealership. You'll respond to incoming calls, texts, emails, and internet leads, keep detailed notes on every interaction, and proactively follow up with prospective customers to schedule showroom appointments and test drives. Success in this role means consistently following up with customers, meeting appointment goals, and creating a positive experience that drives sales.

Responsibilities

• Handle incoming phone calls, text messages, emails, and internet leads for our Sales Departments
• Respond promptly to new customer inquiries and follow up with prospective customers
• Contact customers to understand their vehicle needs and assist with scheduling appointments
• Schedule and confirm appointments for test drives and sales consultations
• Proactively follow up with unsold leads and customers who have not yet scheduled an appointment
• Maintain and update customer contact and vehicle information
• Work with customers in a professional, friendly, and well-spoken manner
• Meet and exceed phone call, contact, appointment, and appointment show-ratio goals
• Log all customer interactions, appointments, and notes accurately in the dealership's CRM/BDC tracking system
• Follow BDC scripts, processes, and guidelines for calls, texts, and emails
• Work closely with the Sales Team to communicate customer needs and appointment details
• Provide an exceptional customer experience throughout every interaction

Requirements

• High school diploma or equivalent
• Prior sales, customer service, BDC, or automotive experience preferred
• Excellent phone skills with clear, distinct speech
• Strong written and verbal communication skills
• Strong organizational skills and detailed note-taking ability
• Goal-driven with a high level of honesty and integrity
• Team player with a strong will to win
• Comfortable making a high volume of outbound calls and following up consistently
• CRM and dealership software experience a plus
• Bilingual (Spanish) a plus

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.