Business Development Center Manager

Preston Toyota; New Castle (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K with Employer Match

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to Preston Auto Fitness Cn

Job summary

Preston Auto Group is seeking a Business Development Center (BDC) Manager to lead a team of BDC coordinators, coach staff, and drive appointment setting from internet and phone leads. The role blends hands-on leadership with data-driven decision-making to turn leads into appointments and sales.

The position oversees daily operations, prepares performance reports, and collaborates with department heads to improve service and sales outcomes.

Qualifications

• Experience in auto dealership BDCs or internet sales management.
• Ability to handle high call volumes and internet leads.
• Knowledge of automotive sales and service department operations.
• Strong leadership and organizational skills.

Responsibilities

• Oversee daily BDC department operations.
• Recruit and train BDC staff.
• Run daily, weekly, and monthly performance reports.
• Provide coaching by reviewing recorded and live calls and outcomes.
• Interface with other department heads and participate in management meetings.

Skills

Leadership

Communication

Organizational skills

Coaching

Tools

CRM systems

DMS systems

Job description

Business Development Center (BDC) Manager

Preston Auto Group offers great pay and excellent benefits for an experiencedBDC Manager. If you're a natural communicator and a born leader, we want you running our BDC.

AsBDC Manager, you'll oversee all customer communications — email and phone — and lead a team of BDC coordinators to hit the highest standards of service and results. This role blends hands‑on coaching with data‑driven decision‑making, and it's built for someone who knows how to turn leads into appointments and appointments into sales.

Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily, weekly, and monthly reports and track results
• Prepare individual call results reports for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded and live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Requirements

• Successful track record in internet sales, auto dealership BDCs, or internet sales department management
• Ability to manage high call volumes, internet leads, and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience training teams and individuals preferred

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.