Service Billing & Warranty Specialist

Yellowhouse, Inc.; Midland (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employer Paid health, dental, vision,

401K

PTO

Job summary

Yellowhouse Machinery in Midland, TX is seeking a Service Manager Assistant to support the Service Manager in daily operations. The role involves opening and tracking work orders, processing invoices and warranty claims, and maintaining accurate records for the service department.

The ideal candidate has 2+ years in service department operations, knows warranty regulations, and can use standard office software. A background check and drug screen are required, with a focus on detail and teamwork.

Qualifications

• 2+ years experience in Service Department operations preferred.
• Basic knowledge of accounting practices.
• Knowledge of office procedures.
• Understanding of dealer service software and warranty systems.
• Proficiency with standard desktop applications (Microsoft Office, internet).
• Physical requirements and background checks as part of hiring.

Responsibilities

• Opens work orders and maintains control until closed and invoiced.
• Promotes company policy and teamwork.
• Administers warranty claim process to maximize efficiency and ROI.
• Advises Service Managers, techs, and parts personnel on warranty procedures.
• Processes customer pay invoices and warranty/product improvement claims.
• Communicates warranty status to dept. management.
• Handles internal and external inquiries for the Service Department.
• Promotes customer service across the organization.
• Performs other duties as assigned.

Skills

Service dept operations

Attention to detail

Communication

Customer service

Education

High School Diploma or equivalent

Tools

Deere Warranty system

Microsoft Office

Job description

Yellowhouse Machinery in Midland, TX is seeking a Service Manager Assistant to support the Service Manager in daily operations. The role involves opening and tracking work orders, processing invoices and warranty claims, and maintaining accurate records for the service department.

The ideal candidate has 2+ years in service department operations, knows warranty regulations, and can use standard office software. A background check and drug screen are required, with a focus on detail and teamwork.