Service and Warranty Administrator

Lift Power; Jacksonville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Lift Power is seeking a detail-oriented Billing/Warranty Clerk to provide professional warranty support and timely processing of claims. You will manage warranty claims, billing for service and maintenance, and maintain accurate Full Maintenance equipment records while coordinating with the Senior Billing Coordinator.

You will document and track resolutions, prepare warranty parts for return, and assist with month-end tasks, invoices, and reports in a team environment.

Qualifications

• Strong written and verbal communications skills.
• Strong Organizational Skills.
• Ability to work on multiple tasks at one time.
• Ability to work well in a team environment.
• Proficient with technical communications and equipment models.
• Safety oriented.

Responsibilities

• Process warranty claims
• Document, track, and review warranty claim resolutions
• Identify, organize and prepare warranty parts for return to manufacturer
• Assist Senior Billing Coordinator with various tasks
• Process billing for Service and Full Maintenance
• Maintain Full Maintenance Truck files for accuracy and efficiencies
• Assist with Fleetstats Billing and Uploading
• Track, review and follow up on WIP for Warranty
• Assist with InfoLink Billing
• Create and process purchase orders
• Assist with Month-End Tasks and Reports.
• Review accounts-receivable ledger on a continuous basis to assure prompt payment of claims.
• Develop and maintain a high level of knowledge regarding warranty requirements of each manufacturer. Report any changes to management in a timely manner.
• Additional duties as needed at the discretion of the manager.

Skills

Strong written and verbal communi c at

Strong Organizational Skills

Multitasking

Team player

Technical communications and equipment

Safety oriented

Job description

Provide professional, timely, and responsive support to customers regarding warranty claims while effectively managing multiple priorities and responsibilities. Process Service and Full Maintenance invoices accurately and efficiently, assist with Service billing as needed, and maintain accurate and up-to-date Full Maintenance equipment records.

Primary Duties and Responsibilities

• Process warranty claims
• Document, track, and review warranty claim resolutions
• Identify, organize and prepare warranty parts for return to manufacturer
• Assist Senior Billing Coordinator with various tasks
• Process billing for Service and Full Maintenance
• Maintain Full Maintenance Truck files for accuracy and efficiencies

Other Duties

• Assist with Fleetstats Billing and Uploading
• Track, review and follow up on WIP for Warranty
• Assist with InfoLink Billing
• Create and process purchase orders
• Assist with Month-End Tasks and Reports.
• Review accounts-receivable ledger on a continuous basis to assure prompt payment of claims.
• Develop and maintain a high level of knowledge regarding warranty requirements of each manufacturer. Report any changes to management in a timely manner.
• Additional duties as needed at the discretion of the manager.

Skills Required

• Strong written and verbal communications skills
• Strong Organizational Skills
• Ability to work on multiple tasks at one time
• Ability to work well in a team environment
• Proficient with technical communications and equipment models
• Safety oriented

As set forth in Lift Power’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.