Service Writer

Yellowhouse, Inc.; Midland (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employer Paid health, dental, vision,

401K

PTO

Job summary

Yellowhouse Machinery in Midland, TX is seeking a Service Manager Assistant to support the Service Manager in daily operations. The role involves opening and tracking work orders, processing invoices and warranty claims, and maintaining accurate records for the service department.

The ideal candidate has 2+ years in service department operations, knows warranty regulations, and can use standard office software. A background check and drug screen are required, with a focus on detail and teamwork.

Qualifications

• 2+ years experience in Service Department operations preferred.
• Basic knowledge of accounting practices.
• Knowledge of office procedures.
• Understanding of dealer service software and warranty systems.
• Proficiency with standard desktop applications (Microsoft Office, internet).
• Physical requirements and background checks as part of hiring.

Responsibilities

• Opens work orders and maintains control until closed and invoiced.
• Promotes company policy and teamwork.
• Administers warranty claim process to maximize efficiency and ROI.
• Advises Service Managers, techs, and parts personnel on warranty procedures.
• Processes customer pay invoices and warranty/product improvement claims.
• Communicates warranty status to dept. management.
• Handles internal and external inquiries for the Service Department.
• Promotes customer service across the organization.
• Performs other duties as assigned.

Skills

Service dept operations

Attention to detail

Communication

Customer service

Education

High School Diploma or equivalent

Tools

Deere Warranty system

Microsoft Office

Job description

Yellowhouse Machinery is currently accepting applications for Service Manager at our Midland, TX location. Our applicants must exhibit strong work ethic and be able to provide supporting references. Must be able to assist the Service Manager in maintaining accurate and on‑time billing, reports and records relative to the service department's operation within the dealership.

Reports To: Service Manager

Job Essential Duties:

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Promotes and adheres to company policy at all times with emphasis on a team mentality.
• Administers the warranty claim process to maximize the efficiency and return on warranty claims.
• Understands warranty regulations and is able to provide consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation.
• Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow‑up.
• Communicates to departmental management about warranty status on a regular basis.
• Fields internal and external customer inquiries to the Service Department.
• Promotes customer service at all times throughout the organization.
• Executes other duties as assigned by management

Benefits

• Employer Paid health, dental, vision, and life insurance, 401K, and PTO

Requirements

• 2+ years experience in Service Department operations is preferred
• Basic knowledge of accounting practices
• Knowledge of office procedures
• Understands the service software in the dealer business system and Deere Warranty system
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Attention to detail
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience
• Pass a background check, drug test and physical

**Applicant must pass a physical drug screening and possess a driver's license.