Service & Billing Operations Administrator

Titan, Inc; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Burke Porter, An Ascential Technologies Company in Grand Rapids, MI, seeks a Service Administrator for Ascential Care. The role handles service-case administration, documentation, billing, and reporting, serving as the administrative backbone of the Service Desk with close collaboration to InHouse Engineers and local finance teams.

Responsibilities include reviewing mission reports for billing compliance, transferring data to ERP, generating service jobs, invoicing, managing POs, maintaining

Qualifications

• Experience in an administrative, billing, or back-office operations role.
• High degree of accuracy and attention to financial documentation and data entry.
• Proficiency with ERP and CRM systems; Salesforce Service Cloud preferred.
• Knowledge of purchase orders, invoices, quotes, and credit notes.
• Strong organizational skills and ability to meet deadlines.
• Clear written and verbal English communication; European languages a plus.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Review mission reports for billing compliance and escalate discrepancies.
• Transfer mission data from Service Cloud into the ERP and initiate invoicing.
• Confirm PO receipt and match PO value to service quotes before creating service jobs.
• Create service jobs in the ERP system and notify service and parts teams.
• Process customer invoicing and coordinate with invoicing department to ensure timely bills.
• Create POs for third-party or internal support services.
• Maintain customer and machine data in Service Cloud, including locations and warranties.
• Update warranty information in Service Cloud as changes occur.
• Enter SLA and maintenance contract data; process contracts renewals.
• Assist onboarding of new team members and support HR/payroll as needed.
• Handle miscellaneous service orders such as uniforms and facility bookings.

Skills

Attention to detail

Strong organizational skills

Communication skills

Multitasking

Team collaboration

Tools

ERP systems

Salesforce Service Cloud

CRM systems

Microsoft Office

Job description

Burke Porter, An Ascential Technologies Company in Grand Rapids, MI, seeks a Service Administrator for Ascential Care. The role handles service-case administration, documentation, billing, and reporting, serving as the administrative backbone of the Service Desk with close collaboration to InHouse Engineers and local finance teams.

Responsibilities include reviewing mission reports for billing compliance, transferring data to ERP, generating service jobs, invoicing, managing POs, maintaining