Remote Service Billing Specialist – WIP & Invoicing

associated; Warrenville (IL); Remote; USD 33,000 - 39,000; Full time

Job summary

Associated Solutions is seeking a Service Billing Administrator to review, validate, process, and close service work orders for accurate customer billing. You will monitor daily WIP, confirm billing readiness, review notes, resolve gaps, and coordinate with Dispatch, Field Service, Warranty, and Accounting to ensure timely invoicing.

This role requires strong attention to detail, excellent written and verbal communication, and the ability to work from home according to policy while staying

Qualifications

• Strong attention to detail with the ability to review invoices, notes, and documentation accurately.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced service environment.
• Excellent written and verbal communication with technicians, dispatch, and customers.

Responsibilities

• Review daily WIP and process completed work orders for billing per timelines.
• Validate work orders for accuracy and billing readiness including all required documentation.
• Close work orders once billing is confirmed and complete.
• Review customer notes to confirm billing instructions and portal requirements.
• Identify and resolve missing or inaccurate information delaying billing; coordinate with internal teams.
• Monitor status issues such as Awaiting PO, Tech Issue, Dispatch Issue.
• Maintain accurate records in ERP, service portals, and related systems.
• Support month-end close and monthly summary invoicing.

Skills

Attention to detail

Multitasking

Communication

Billing research

Organizational skills

WIP management

MS Office

ERP systems

Education

High school diploma or equivalent

Tools

Excel

Outlook

ERP systems

Job description

Associated Solutions is seeking a Service Billing Administrator to review, validate, process, and close service work orders for accurate customer billing. You will monitor daily WIP, confirm billing readiness, review notes, resolve gaps, and coordinate with Dispatch, Field Service, Warranty, and Accounting to ensure timely invoicing.

This role requires strong attention to detail, excellent written and verbal communication, and the ability to work from home according to policy while staying