Business Development Center (BDC) Representative

Fontana Chrysler Dodge Jeep RAM; Fontana (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life insurance

401K

Health & Wellness Program

Vacation and holidays paid by company

Job summary

Fontana Chrysler Dodge Jeep RAM is seeking a Business Development Center (BDC) Representative to answer calls, greet visitors, and coordinate sales inquiries. The role involves administrative support for the Sales departments and handling showroom and internet inquiries with a customer-first approach.

The ideal candidate will have some post-secondary education or training, prior experience in administrative or call-center roles, and strong phone, typing, and computer skills.

Qualifications

• 3–6 months of prior professional experience in over-the-phone customer service or sales.
• Experience in administrative or clerical roles is a plus.
• Strong telephone, writing and typing skills with good computer knowledge.
• Bilingual ability is a plus.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Support online customers by setting appointments.
• Manage paperwork and records and prepare documentation when needed.
• Receive inbound service calls and schedule service advisors and appointments.
• Maintain an owner follow-up system to encourage repeat and referral business.
• Learn about product updates, features, accessories, inventory and benefits.
• Demonstrate commitment to customer satisfaction and company values.
• Set personal goals aligned with dealership productivity and strategies.
• Provide service or sales management information via completion reports.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures; perform other duties as assigned.
• Demonstrate professionalism and a can-do attitude in interactions with customers and colleagues.
• Provide administrative assistance as needed.

Skills

Phone etiquette

Customer service

Communication

Administrative support

Microsoft Office

Education

Post-secondary education or training

Job description

Overview

TheBusiness Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Support on-line customers by setting appointments.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Provide administrative assistance as needed.

Qualifications

• Business Development Representative experience is a PLUS!
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!