Service BDC Trainee

Highland Park Ford; Highland (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Training provided

Career growth

Health insurance

401K Plan

Paid time off

Employee vehicle purchase plans

Family owned

Long term job security

Job summary

Hireology in Highland, IL seeks a motivated Service BDC Trainee to start a career in customer service and automotive business development. No automotive background is required, as we provide full training from the ground up.

Bring a great personality, strong communication skills, and a solid work ethic to succeed in this entry-level role. We offer hands-on training, a supportive team environment, growth opportunities, health, medical and dental, 401K plan, paid time off, and an employee vehicle

Qualifications

• Excellent verbal communication and phone etiquette.
• Friendly, upbeat and positive personality.
• Solid organizational skills and attention to detail.
• Basic computer skills and ability to learn new software.
• Reliable, punctual and eager to learn.

Responsibilities

• Answer incoming service calls in a warm, professional, and helpful manner.
• Schedule service appointments for customers using our scheduling system.
• Conduct follow-up calls to confirm appointments and check on customer satisfaction.
• Keep customer information organized and up to date in our database.
• Assist the Service Department in delivering a seamless, top-tier customer experience.

Skills

Verbal communication

Phone etiquette

Organizational skills

Attention to detail

Basic computer skills

Job description

We are looking for a motivated, outgoing, and organized individual to join our team as aService BDC Trainee. No prior automotive experience is required—we are ready to train the right candidate from the ground up!

If you have a great personality, excellent communication skills, and a strong work ethic, this is a fantastic entry-level opportunity to build a career in customer service and automotive business development.

What We Offer

• Starting Pay: $15.00 per hour
• Full hands-on training provided—no experience necessary
• Supportive team environment
• Opportunities for career growth within the company
• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security

Key Responsibilities

• Answer incoming service calls in a warm, professional, and helpful manner.
• Schedule service appointments for customers using our scheduling system.
• Conduct follow-up calls to confirm appointments and check on customer satisfaction.
• Keep customer information organized and up to date in our database.
• Assist the Service Department in delivering a seamless, top-tier customer experience.

Qualifications

• Strong verbal communication and phone etiquette.
• Friendly, upbeat, and positive personality.
• Solid organizational skills and attention to detail.
• Basic computer skills and comfort learning new software.
• Reliable, punctual, and eager to learn.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.