Service BDC Specialist – Scheduling & Customer Care

Jeep Chrysler Dodge of Ontario; Fontana (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation and holidays

Job summary

Jeep Chrysler Dodge of Ontario is seeking a BDC Receptionist in Fontana, California. The candidate will manage incoming calls and inquiries, schedule service appointments, and support customers with their needs. Experience in customer service, strong communication skills, and ability to multitask in a fast-paced environment are essential. The role offers a comprehensive benefits package including health insurance and paid vacation. A positive attitude and team-oriented approach are vital for success.

Qualifications

• Previous customer service or similar experience preferred.
• Ability to manage high call volumes while maintaining professionalism.
• Bilingual communication skills are a plus.

Responsibilities

• Answer inbound service calls promptly and professionally.
• Schedule and confirm service appointments for multiple locations.
• Respond to customer inquiries through various channels.
• Maintain accurate customer records and communication logs.

Skills

Strong verbal communication skills with professional phone etiquette

Excellent customer service and relationship-building abilities

Strong organizational skills

Basic computer proficiency

Ability to multitask in a fast-paced environment

Education

Post-secondary education or training

Job description

Jeep Chrysler Dodge of Ontario is seeking a BDC Receptionist in Fontana, California. The candidate will manage incoming calls and inquiries, schedule service appointments, and support customers with their needs. Experience in customer service, strong communication skills, and ability to multitask in a fast-paced environment are essential. The role offers a comprehensive benefits package including health insurance and paid vacation. A positive attitude and team-oriented approach are vital for success.