Service Business Development Center (BDC) Representative

Ontario, Inc.; California (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Paid vacation and holidays

Community involvement

Job summary

Ontario, Inc. in Fontana, CA is seeking an attentive BDC Receptionist to answer calls, greet visitors, and coordinate service inquiries. The role emphasizes strong communication, high-volume multitasking, and diligent record-keeping within dealership software.

Ideal candidates have some administrative or customer service experience and a courteous, professional demeanor. Training will cover dealership processes, service procedures, and scheduling tools.

Qualifications

• Post-secondary education or training preferred.
• Experience in customer service, call center, BDC, receptionist, or dealership roles preferred.
• Bilingual communication skills are a plus.
• Strong phone etiquette and professional communication.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to learn dealership processes and scheduling platforms.
• Confidentiality of information must be maintained.

Responsibilities

• Answer inbound service calls promptly and professionally.
• Schedule, confirm, reschedule, and follow up on service appointments for multiple dealership locations.
• Respond to inquiries received via phone, email, text, and online requests.
• Assist customers with questions on maintenance, repairs, recalls, and service processes.
• Coordinate with service advisors, parts, warranty, and management for accurate communication.
• Perform outbound follow-up on declined services, reminders, and satisfaction.
• Maintain accurate customer records and communication logs in dealership software.
• Support online and digital customers by converting inquiries to appointments.
• Maintain confidentiality of customer, employee, and company information.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Organization

Learning dealership processes

Team player

Relationship-building

Bilingual (plus)

Self-motivation

Education

Post-secondary education or training

Tools

Microsoft Office

Dealership software systems

Job description

Overview

The ServiceBusiness Development Center (BDC) Receptionistanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and service requests. In addition, he or she performs clerical and administrative duties for the Service department.

Job Location is in Fontana, CaliforniaThe ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Answer inbound service calls promptly and professionally in accordance with company standards and customer service expectations.
• Schedule, confirm, reschedule, and follow up on service appointments for multiple dealership locations.
• Respond to customer inquiries received through phone calls, emails, text messages, and online service requests.
• Assist customers with questions regarding maintenance, repairs, recalls, service campaigns, parts availability, and dealership processes.
• Coordinate with service advisors, parts departments, warranty administrators, and management to ensure accurate communication and appointment handling.
• Perform outbound follow-up calls regarding declined services, missed appointments, maintenance reminders, parts arrivals, and customer satisfaction.
• Work in a performance-driven environment while consistently meeting daily productivity, appointment-setting, outbound call, and customer communication goals.
• Manage high call volumes while maintaining professionalism, accuracy, and exceptional customer service standards.
• Support online and digital customers by converting inquiries into scheduled appointments.
• Maintain accurate customer records, appointment notes, and communication logs within dealership software systems.
• Address customer concerns professionally and lift issues to management when necessary.
• Contribute to customer retention efforts by maintaining consistent follow-up practices that encourage repeat and referral business.
• Maintain confidentiality of customer, employee, and company information at all times.
• Stay informed on dealership procedures, manufacturer programs, service processes, and product updates.
• Support additional administrative and operational tasks as assigned by management.

Qualifications

• Automotive service experience is a plus, but not required.
• Previous customer service, call center, BDC, receptionist, administrative, or dealership experience preferred.
• Strong verbal communication skills with professional phone etiquette.
• Excellent customer service, relationship-building, and conflict-resolution abilities.
• Ability to multitask and manage high call volumes in a fast-paced environment.
• Strong organizational skills with attention to detail, follow-through, and time management.
• Ability to prioritize tasks and adapt in a performance-driven environment.
• Ability to consistently achieve daily KPI’s, including appointment-setting, outbound call volume, customer contact, and productivity goals.
• Basic computer proficiency, including Microsoft Office and dealership software systems.
• Ability to quickly learn dealership processes, service procedures, and scheduling platforms.
• Positive, team-oriented, and customer-focused attitude.
• Self-motivated, dependable, and able to work independently with minimal supervision.
• Professional appearance and strong work ethic.
• Previous phone sales, appointment setting, or internet lead management experience is a plus.
• Bilingual communication skills are a plus.