Service BDC Specialist: Elevate Appointments & Service

Ontario, Inc.; California (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Paid vacation and holidays

Community involvement

Job summary

Ontario, Inc. in Fontana, CA is seeking an attentive BDC Receptionist to answer calls, greet visitors, and coordinate service inquiries. The role emphasizes strong communication, high-volume multitasking, and diligent record-keeping within dealership software.

Ideal candidates have some administrative or customer service experience and a courteous, professional demeanor. Training will cover dealership processes, service procedures, and scheduling tools.

Qualifications

• Post-secondary education or training preferred.
• Experience in customer service, call center, BDC, receptionist, or dealership roles preferred.
• Bilingual communication skills are a plus.
• Strong phone etiquette and professional communication.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to learn dealership processes and scheduling platforms.
• Confidentiality of information must be maintained.

Responsibilities

• Answer inbound service calls promptly and professionally.
• Schedule, confirm, reschedule, and follow up on service appointments for multiple dealership locations.
• Respond to inquiries received via phone, email, text, and online requests.
• Assist customers with questions on maintenance, repairs, recalls, and service processes.
• Coordinate with service advisors, parts, warranty, and management for accurate communication.
• Perform outbound follow-up on declined services, reminders, and satisfaction.
• Maintain accurate customer records and communication logs in dealership software.
• Support online and digital customers by converting inquiries to appointments.
• Maintain confidentiality of customer, employee, and company information.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Organization

Learning dealership processes

Team player

Relationship-building

Bilingual (plus)

Self-motivation

Education

Post-secondary education or training

Tools

Microsoft Office

Dealership software systems

Job description

Ontario, Inc. in Fontana, CA is seeking an attentive BDC Receptionist to answer calls, greet visitors, and coordinate service inquiries. The role emphasizes strong communication, high-volume multitasking, and diligent record-keeping within dealership software.

Ideal candidates have some administrative or customer service experience and a courteous, professional demeanor. Training will cover dealership processes, service procedures, and scheduling tools.