Automotive Customer Experience Specialist

West Herr Auto Group; Buffalo (NY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

West Herr Auto Group in Buffalo, NY is seeking a Customer Service Representative to handle all store inquiries and respond quickly by text, email, and phone to guide customers to vehicle options and store locations.

You will answer questions, coordinate visits, and support customers in choosing the right vehicle. Prior dealership experience and knowledge of the automotive industry are a plus, with a collaborative team environment and growth opportunities.

Qualifications

• Excellent interpersonal skills and ability to build relationships.
• Team player and ready to step in when needed.
• Highly organized in a dynamic workplace.
• Effective oral and written communication skills.

Responsibilities

• Handle all incoming inquiries to our stores and respond quickly via text, email and phone.
• Refer customers to a location of their choosing to view vehicle options and answer all questions.

Skills

Excellent interpersonal skills

Team player

Organized in dynamic workplace

Effective written and verbal comms

Job description

West Herr Auto Group in Buffalo, NY is seeking a Customer Service Representative to handle all store inquiries and respond quickly by text, email, and phone to guide customers to vehicle options and store locations.

You will answer questions, coordinate visits, and support customers in choosing the right vehicle. Prior dealership experience and knowledge of the automotive industry are a plus, with a collaborative team environment and growth opportunities.