Service BDC Specialist – Auto Appointment Champion

Jim Ellis Volkswagen of Chamblee; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Monthly bonuses

Employee discounts

5-day work week

Paid time off

Medical, Dental, Vision Insurance

401k

Life insurance

Training opportunities

Job summary

Jim Ellis Volkswagen Atlanta is hiring a BDC Representative to handle a high volume of calls, schedule service appointments, and respond to inquiries. You will perform outbound outreach, verify customer details, and document information following SOPs.

This role offers training, benefits, and opportunities for growth within a family-owned dealership group. Join a team with a 5-day work week, Sundays off, and a range of employee programs including insurance, retirement plans, and education

Qualifications

• High volume of incoming calls scheduling appointments.
• Excellent written and verbal communication.
• Ability to follow procedures and document information accurately.

Responsibilities

• Answer a high volume of incoming calls from customers to schedule appointments.
• Initiate customer outreach/outbound calls regarding service needs and offers.
• Respond to customer inquiries by telephone and email.
• Research required information using available resources.
• Troubleshoot problems and provide status of repairs.
• Provide customers with vehicle and service information as appropriate.
• Enter new customer information into the system.
• Verify and update existing customer information.
• Identify and elevate priority issues.
• Make follow-up customer calls.
• Document call information per SOP.
• Route calls per procedure.
• Complete all Leads in compliance with guidelines.
• Perform other duties as assigned by management.

Skills

Communication skills

Telephone skills

Customer service

Education

High school diploma or equivalent

Job description

Jim Ellis Volkswagen Atlanta is hiring a BDC Representative to handle a high volume of calls, schedule service appointments, and respond to inquiries. You will perform outbound outreach, verify customer details, and document information following SOPs.

This role offers training, benefits, and opportunities for growth within a family-owned dealership group. Join a team with a 5-day work week, Sundays off, and a range of employee programs including insurance, retirement plans, and education