Service BDC Sales Lead: Lead, Coach & Drive Appointments

Vaden; Savannah (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) plan

Paid vacation and holidays

Employee discounts on vehicles and 服务

Career advancement opportunities

Excellent training and ongoing develop

Positive and professional team

Job summary

Vaden Automotive seeks a motivated Service BDC Sales Lead to join our Customer Care team. The role focuses on driving performance, coaching the Service BDC group, and ensuring customers receive a professional first interaction.

You will lead by example in outreach, follow-up, and appointment setting, with a strong emphasis on sales and customer service skills. You will work closely with our Service BDC team to optimize performance, monitor leads, respond across channels, and help convert

Qualifications

• Previous automotive service advisor, BDC, sales, or customer service experience is a requirement.
• Leadership, coaching, or team lead experience is a plus.
• Strong sales and customer service mindset.
• Excellent verbal and written communication skills.
• Ability to motivate others and hold team members accountable.
• Comfortable working with performance goals, metrics, and expectations.
• Strong organizational and multitasking skills.
• Ability to navigate multiple systems in a fast-paced environment.

Responsibilities

• Support the daily performance and productivity of the Service BDC sales team.
• Lead by example through customer outreach, follow-up, and appointment setting.
• Coach and motivate team members to achieve individual and team performance goals.
• Monitor customer leads and ensure timely, consistent follow-up.
• Assist with inbound and outbound customer communication by phone, email, text, and other digital channels.
• Help convert internet and phone leads into qualified dealership appointments.
• Monitor appointment activity, show rates, lead response, and other key performance metrics.
• Identify opportunities to improve customer engagement and sales results.
• Assist team members with challenging customer conversations and lead follow-up.
• Ensure customer information and activity are documented accurately in dealership systems.
• Work closely with dealership sales teams and management to ensure a smooth hand-off of customer opportunities.
• Help maintain accountability, consistency, and a positive team environment.
• Provide ongoing feedback and support to help team members improve performance.
• Assist CCC leadership with additional projects and initiatives as needed.

Skills

Leadership

Coaching

Team leadership

Sales mindset

Customer service mindset

Verbal communication

Written communication

Motivating others

Accountability

multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Teams

Outlook

Job description

Vaden Automotive seeks a motivated Service BDC Sales Lead to join our Customer Care team. The role focuses on driving performance, coaching the Service BDC group, and ensuring customers receive a professional first interaction.

You will lead by example in outreach, follow-up, and appointment setting, with a strong emphasis on sales and customer service skills. You will work closely with our Service BDC team to optimize performance, monitor leads, respond across channels, and help convert