Service BDC Representative

Ultipro; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Flexible schedules

Benefits package

401k matching

Job summary

Zimbrick is seeking a personable team member for our Business Development Center to provide outstanding customer service over the phone and be the voice of Zimbrick. You will engage with callers, schedule appointments, and deliver a premium customer experience.

Applicants should be eager to learn, thrive in a fast-paced environment, and demonstrate a positive attitude while using multiple software applications.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Professional and positive attitude.
• Demonstrated ability to learn new software and processes.

Responsibilities

• Assist all inbound callers.
• Efficiently schedule service appointments.
• Make courtesy outbound calls to clients (no solicitation).
• Master written and verbal communication.
• Deliver an Outstanding Customer Experience every time.

Skills

Excellent communication

Customer-focused

Professional attitude

Willingness to learn

Tools

CRM software

MS Office

Job description

Are you a people person who thrives on variety? Our Business Development Center team is responsible for establishing and maintaining a premium, high line customer experience for our clients. You will play the crucial role of being the voice of Zimbrick by providing Outstanding Customer Service over the phone. Mastering your personal communication skills is the goal of every member of our team.

What You Will Do

• Assist all inbound callers
• Efficiently schedule service appointments
• Make courtesy outbound calls to clients (no solicitation)
• Master written and verbal communication
• Deliver an Outstanding Customer Experience every time

What You Will Bring

• An eagerness to learn and progress
• Ability to work in a fast-paced environment
• Desire for variety and challenge
• Ease in navigating within multiple software applications
• Professional and positive attitude
• Ability to demonstrate the company’s Core Values every day

What We Provide

• Paid training and development
• Flexible schedules within core business hours
• Stable and experienced management
• Full benefits package, including 401k, match and profit sharing
• Pick your path advancement opportunities

Requirements

• Basic computer and telephone skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.