Business Development Center Manager

Champion-Chevrolet-of-Avo; Avon (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Champion-Chevrolet-of-Avo is seeking a Business Development Center Manager to oversee the BDC, directing a team of six BDRs including Receptionist, Service Scheduler, and Internet Sales Specialist. You will set daily plans, drive opportunities, and coordinate with Sales and Service departments to optimize performance.

The role requires strong communication, organizational skills, and a professional presence, with flexibility for varied shifts and travel as needed.

Qualifications

• High school diploma or equivalent required.
• Some continuing education preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Establish and monitor daily work plans for BDC staff (BDRs).
• Develop, implement, and measure performance of BDC projects.
• Regularly communicate business opportunities to Sales and Service teams.

Skills

Verbal and written communication

Professional appearance

Organized

Multi-tasking

Education

High school diploma/equivalent

Some continuing education

Tools

Microsoft Word

Microsoft Excel

Job description

Description

PURPOSE OF JOB:

Manage the activities of the Business Development Center (BDC). Create business opportunities for variable and fixed operations through direct contact with potential customers. Manage a team of ~6 direct reports in the functions of Receptionist, Service Scheduler, and Internet Sales Specialist (grouped as Business Development Representatives).

JOB DUTIES:

Business Development Center Functions:

• Establish and monitor daily work plans for Business Development Representatives (BDRs).
• Develop, implement, and measure the performance of BDC projects.
• Regularly communicate business opportunities to the Sales and Service Departments.
• Schedule and complete BDR tasks assigned by the CRM software in use (currently Vin Solutions)
• Conduct pre-shift and daily one-on-one meetings.
• Hire, train, and manage BDRs.
• Participate in regular management meetings.
• Ensure work areas are neat and clean.
• Prepare annual forecasts and business plans for the BDC.
• Report weekly metrics for sales and service BDR activity as identified by General Manager.

General

• Ensure prompt and regular attendance of self and staff members. Scheduled shifts may include evening hours, weekends, and holidays.
• Travel as business needs may require.
• Perform other appropriate duties as may be assigned by Management.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Companys Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills."

Requirements

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.
• Some continuing education is preferred.

Experience:

• Experience representing business, in person and via telephone.

Other Knowledge, Skills, Abilities & Competencies:

• Professional appearance.
• Strong verbal and written communications skills.
• Familiarity with Microsoft Word and Excel.
• Organized and able to perform multiple tasks.
• Must possess and continuously maintain a valid drivers license with an acceptable driving record.""