Service BDC Representative

John Elway Cadillac of Park Meadows/Bentley Denver; Lone Tree (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

John Elway Cadillac of Park Meadows in Lone Tree, CO is seeking a Service BDC Representative who thrives on talking with customers and delivering a first-class experience. You will handle calls, texts, emails, and appointments, educate customers on maintenance, and coordinate parts and service activities.

The role demands an upbeat, organized multitasker with strong communication skills and a willingness to learn dealership software.

Qualifications

• Positive, energetic personality with a strong phone presence.
• Excellent communication and customer service skills.
• Loves multitasking and staying organized.
• Computer savvy and eager to learn dealership software.
• Automotive, customer service, hospitality, retail, or call center experience is a plus; training provided.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls and help customers schedule service appointments.
• Create a welcoming, first-class experience with every interaction.
• Listen to customers' needs, answer questions, and connect them with the right team.
• Respond quickly to phone calls, scheduling requests, leads, texts, and live chat.
• Educate customers on maintenance and service specials.
• Confirm appointments and follow up with customers who missed visits.
• Coordinate Special Order Parts appointments when parts arrive.
• Schedule We Owe repairs and services with customers and vendors.
• Manage the Sublet Schedule, including orders, invoices, and closings.
• Assist with cashiering duties by processing payments in evenings/weekends.
• Work with Service Advisors and technicians to keep operations smooth.

Skills

Customer service

Multitasking

Communication

Computer skills

Dealership software knowledge

Education

High school diploma or equivalent

Job description

John Elway Cadillac of Park Meadows - Lone Tree, CO 80124

Overview

Salary Range

$20.00 - $20.00 Hourly

Position Type

Full Time

Description

Do you love talking to people, staying organized, and making someone's day a little brighter? If so, we have the perfect opportunity for you!

We're looking for an energetic, customer-focused Service BDC Representative to be the friendly voice of our Service Department. Every call, text, email, and appointment is a chance to create an exceptional customer experience—and you'll be at the heart of it all!

If you're upbeat, thrive in a fast-paced environment, and love helping people, we want to meet you!

What You'll Be Doing

• Answer incoming calls and help customers schedule service appointments.
• Create a welcoming, first-class experience with every customer interaction.
• Listen carefully to customers' needs, answer questions, and connect them with the right team members.
• Respond quickly to phone calls, online scheduling requests, internet leads, text messages, and live chat inquiries.
• Educate customers on recommended maintenance and available service specials.
• Confirm upcoming appointments and follow up with customers who missed their scheduled visit.
• Coordinate Special Order Parts appointments once parts arrive.
• Schedule We Owe repairs and services, working with customers and vendors to complete outstanding delivery items.
• Manage the Sublet Schedule, including creating repair orders, purchase orders, NPOs, entering vendor invoices, and closing sublet invoices.
• Assist with cashiering duties by processing customer payments during evenings, weekends, and as needed.
• Work closely with our Service Advisors and technicians to keep everything running smoothly.

Why You'll Love It Here

Qualifications

What We're Looking For

• A positive, energetic personality that shines over the phone.
• Outstanding communication and customer service skills.
• Someone who loves multitasking and staying organized.
• Computer savvy and eager to learn dealership software.
• Automotive, customer service, hospitality, retail, or call center experience is a plus—but we're happy to train the right person!
• High school diploma or equivalent.

Ready to Start Your Next Adventure?

Bring your smile, your positive attitude, and your customer service skills—we'll provide the opportunity to build an exciting career with us!

The John Elway Dealership Group is committed to equal employment opportunity in all of its employment practices. Decisions involving every aspect of the employment relationship are made without regard to an employee's race, creed, religion, sex, age, disability, national origin, marital status, veteran status or any other status or characteristic protected by state or federal law. It is our intention that all qualified applicants be given an equal opportunity and that selection decisions be based on job related factors.