Service Appointment Specialist

John Elway Cadillac of Park Meadows/Bentley Denver; Lone Tree (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

John Elway Cadillac of Park Meadows in Lone Tree, CO is seeking a Service BDC Representative who thrives on talking with customers and delivering a first-class experience. You will handle calls, texts, emails, and appointments, educate customers on maintenance, and coordinate parts and service activities.

The role demands an upbeat, organized multitasker with strong communication skills and a willingness to learn dealership software.

Qualifications

• Positive, energetic personality with a strong phone presence.
• Excellent communication and customer service skills.
• Loves multitasking and staying organized.
• Computer savvy and eager to learn dealership software.
• Automotive, customer service, hospitality, retail, or call center experience is a plus; training provided.
• High school diploma or equivalent.

Responsibilities

• Answer incoming calls and help customers schedule service appointments.
• Create a welcoming, first-class experience with every interaction.
• Listen to customers' needs, answer questions, and connect them with the right team.
• Respond quickly to phone calls, scheduling requests, leads, texts, and live chat.
• Educate customers on maintenance and service specials.
• Confirm appointments and follow up with customers who missed visits.
• Coordinate Special Order Parts appointments when parts arrive.
• Schedule We Owe repairs and services with customers and vendors.
• Manage the Sublet Schedule, including orders, invoices, and closings.
• Assist with cashiering duties by processing payments in evenings/weekends.
• Work with Service Advisors and technicians to keep operations smooth.

Skills

Customer service

Multitasking

Communication

Computer skills

Dealership software knowledge

Education

High school diploma or equivalent

Job description

John Elway Cadillac of Park Meadows in Lone Tree, CO is seeking a Service BDC Representative who thrives on talking with customers and delivering a first-class experience. You will handle calls, texts, emails, and appointments, educate customers on maintenance, and coordinate parts and service activities.

The role demands an upbeat, organized multitasker with strong communication skills and a willingness to learn dealership software.