Service BDC Representative

Vadenchevroletpooler; Chattanooga (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for friendly Service Representatives to join their team. This full-time role involves answering inbound calls, scheduling service appointments, and providing excellent customer service. With a focus on personal growth, the company offers a clearly defined career path and a supportive environment. Employees enjoy competitive pay, performance bonuses, and comprehensive benefits, including medical, dental, and retirement plans. If you are an energetic 'people person' with a passion for customer service, this is the perfect opportunity to advance your career in the automotive industry.

Benefits

401(k) Retirement Plan with Company Match

Medical, Dental, Vision, Disability & Life Insurance

Paid Holidays and Paid Time Off

Employee Discounts on Products & Services

Employee Assistance Program

Opportunity for Advancement

Qualifications

• Previous BDC, customer service, or call center experience preferred.
• Comfortable speaking on the phone and handling high call volume.

Responsibilities

• Answer incoming calls and book appointments for vehicle service.
• Call customers to confirm or remind them of upcoming service appointments.
• Assist with recalls and set appointments for customers.

Skills

Customer Service

Communication Skills

Computer Skills

Phone Handling

Education

High School Diploma or Equivalent

Job description

Business Development Representative / Service Appointment Scheduler

$15 - $20 an Hour PLUS Bonuses!

Previous BDC, Customer Service, or Call Center Experience preferred but not required – We train for your success!

Job Introduction

Mercedes-Benz of Knoxville is seeking to add outgoing and friendly Service Representatives to set up service appointments, answer inbound service calls, and provide excellent customer service for our busy Service Department. Ideal applicants will be well-spoken and courteous to ensure a positive impression on our current and potential customers. Mercedes-Benz of Knoxville is part of the family-owned Furrow Automotive Group, which also includes Infiniti Chattanooga, Porsche Chattanooga, and Land Rover Knoxville/Chattanooga. We offer a clearly defined career path, pay scale, and personal growth plan to all our employees. Many of our employees have been with us for years because we value our team and invest in their success. We promote a team-oriented environment where each employee has the mentorship, support, and tools needed to succeed in their career.

Job Description

Answer incoming calls and work with vehicle owners to book service appointments. Schedule automotive service appointments. Call customers to confirm service appointments and more.

• $15 - $20 per hour based on experience
• Performance Bonuses
• Full-time Position, 40-hour Work Week
• 401(k) Retirement Plan with Company Match
• Medical, Dental, Vision, Disability & Life Insurance
• Paid Holidays and Paid Time Off
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Employee Assistance Program
• Opportunity for advancement

Responsibilities

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service
• Call customers to confirm or remind them of upcoming service appointments
• Assist with recalls: The Service Manager will provide a list of customers with open recalls or due maintenance
• Call customers needing recall service and set appointments convenient for both customer and service department
• Assist with other duties as needed

Requirements

• Automotive BDC experience is a plus!
• Customer service, receptionist, and/or call center experience preferred
• Comfortable speaking on the phone and handling high call volume
• Energetic and outgoing 'people person' motivated to succeed
• High school diploma or equivalent
• Valid driver’s license
• Good customer service, communication, and computer skills
• Please upload your resume. Completing the online assessment will give you priority consideration!
• Applicants must pass pre-employment screening
• We are a Drug-Free Workplace

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.