Bdc Representative

DEKALB MOTOR COMPANY, INC.; Sycamore (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive company is seeking energetic individuals to join their Internet Sales team. In this role, you will be the link between customers and their future vehicles, providing assistance and product knowledge while leveraging comprehensive training programs. This opportunity is perfect for those passionate about technology and customer service, looking to start a rewarding career in retail automotive.

Benefits

Medical and Dental

Vision Insurance

Life Insurance

401k

Paid Training

Employee discounts on products and services

Qualifications

• Previous customer service experience in a similar role is preferred.
• Strong communication skills and effective team collaboration.

Responsibilities

• Answer customer inquiries through calls, emails, and live chat.
• Assist customers with product information and financing options.
• Utilize CRM for tracking sales activities.

Skills

Customer service experience

Team player attitude

Strong computer skills

Enthusiastic personality

Prompt and courteous

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Benefits

• Medical and Dental
• Vision Insurance
• Life Insurance
• 401k
• Paid Training
• Employee discounts on products and services

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Skills / Requirements

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen