Service BDC Representative

Nelsoncars; Broken Arrow (OK); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Excellent medical, dental, and vision coverage

401K with company matching

Gym membership discounts

Paid time off and volunteer time off

Job summary

Nelsoncars in Broken Arrow, Oklahoma is seeking a passionate individual for a customer service role. Responsibilities include greeting guests, answering phones, and booking appointments while ensuring a top-notch customer experience. Candidates should have a positive attitude and thrive in a customer-focused environment. The role offers $20.00/hour and excellent benefits, including comprehensive medical coverage and 401K matching contributions.

Qualifications

• Must have a positive attitude and be passionate about maintaining customer satisfaction.

Responsibilities

• Greeting guests and answering the phone.
• Booking and setting up service appointments.
• Using Dealertrack & Xtime scheduler efficiently.
• Making follow up calls to ensure customer satisfaction.
• Managing loaner car program and maximizing loaner utilization.

Skills

Customer service

Positive attitude

Joyfulness

Job description

Job Duties

• Greeting guests
• Answering the phone
• Booking appointments
• Setting next service appointments
• Efficiently using Dealertrack & Xtime scheduler while checking in new cars when needed
• Making follow up calls to make sure our guests had an amazing experience after their recent service visit
• Keeping track of the loaner car program
• Setting guests up in loaner vehicles while making sure we maximize our loaner utilization.

We are looking for someone who is positive, joyful, and passionate about maintaining customer satisfaction!

Salary

$20.00/hour

Benefits

• Excellent company-sponsored medical, dental, and vision coverage options
• Industry leading 401K with company matching contributions.
• Lifetime and other gym membership discounts.
• Paid time off and paid volunteer time off.

About Us

Nelson Automotive Group is currently operating out of Oklahoma and Tennessee. We are a company with a vision of creating an unparalleled business culture and consumer experience. Our founder, Robert Nelson, originally established Nelson Auto Group in Broken Arrow, Oklahoma in 1989 as a company built on faith in Christ and high standards of customer service.

Here at Nelson Auto Group, we have four core values that shape everything we do: trust in God, attitude of excellence, character, and loyalty. These values translate to the belief that our customers and employees are like family and have a part to play in the vision. Therefore, we desire to hire and train a committed team of employees that lead the way in expressing our vision and making good on our promise that “We’ll Make a Believer Out of You.”

Nelson Auto Group is an Equal Opportunity Employer.