Service BDC Leader: Elevate Experience & Growth

Toyota of Olympia; Tumwater (WA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Medical, dental, vision, life insurance

401(k)

Paid vacation and holidays

Employee vehicle purchase program

Ongoing opportunities for growth and development

Job summary

Toyota of Olympia is seeking an experienced Service BDC Manager to lead our team in Tumwater, WA. This role focuses on developing a high-performing team and ensuring customer satisfaction while driving accountability.

The ideal candidate will possess automotive Service BDC management experience and excel in leadership, communication, and team development. Join our dynamic team with growth opportunities and a culture centered on customer experience.

Qualifications

• Previous automotive Service BDC leadership or management experience required.
• Strong understanding of dealership service operations and appointment processes.
• Proven experience leading teams and driving performance.

Responsibilities

• Lead, coach, and develop the Service BDC team.
• Oversee daily operations and handle customer communication.
• Monitor KPIs and team productivity.

Skills

Leadership

Team Development

Communication

Accountability

Performance Analysis

Tools

CRM systems

Scheduling platforms

Dealership software

Job description

Toyota of Olympia is seeking an experienced Service BDC Manager to lead our team in Tumwater, WA. This role focuses on developing a high-performing team and ensuring customer satisfaction while driving accountability.

The ideal candidate will possess automotive Service BDC management experience and excel in leadership, communication, and team development. Join our dynamic team with growth opportunities and a culture centered on customer experience.