Service BDC Associate – Drive Appointments & Care

Concord Toyota; Franklin (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sonic Customer Service and Admin

Job summary

MB of Nashville, a Sonic Automotive family dealership, seeks a Service BDC Associate for fixed ops to drive service appointments and manage inquiries via the internet. You will use CRM and lead-management tools to handle customer data and optimize the inquiry flow.

The role emphasizes customer-focused service and accurate data entry, with comprehensive training, competitive compensation, and benefits within a team-driven environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in a call center environment.
• Strong organizational and time-management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide the highest degree of customer satisfaction.

Skills

Verbal and written communication

Teamwork in a fast-paced environment

Call center experience

Time management

Reading and comprehension of rules and

Tools

CRM software

Lead management tools

Job description

MB of Nashville, a Sonic Automotive family dealership, seeks a Service BDC Associate for fixed ops to drive service appointments and manage inquiries via the internet. You will use CRM and lead-management tools to handle customer data and optimize the inquiry flow.

The role emphasizes customer-focused service and accurate data entry, with comprehensive training, competitive compensation, and benefits within a team-driven environment.