Service BDC Agent - J. Allen Ford

J. Allen Toyota; Gulfport (MS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Paid Time Off

Paid training and factory cert. opps

Job summary

J. Allen Ford is seeking a high-energy Service BDC Agent to convert phone inquiries into booked service appointments. You will be the first point of contact, driving efficiency and contribution to a full service drive through proactive calls and follow-ups.

A successful candidate will thrive on weekly bonuses, possess a strong phone presence, and be comfortable with CRM/DMS tools. This position is full-time with potential for growth.

Qualifications

• Strong phone-based customer service and goal-oriented mindset.
• Comfortable with CRM/DMS software and sales processes.
• Bilingual English/Spanish is a major advantage.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Make outbound calls for recalls, reminders, and follow-ups to keep the schedule full.
• Turn conversations into booked appointments whenever possible.
• Coordinate with Parts and Sales for parts and rental vehicles.
• Support service marketing campaigns to bring customers back.
• Maintain accurate and up-to-date customer records.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Organized

Multitasking

Education

High school diploma or equivalent

Tools

CRM/DMS software

Job description

J. Allen Ford – Service BDC Agent | $15/Hour + Weekly Performance Bonuses

Love the phone? Love to win? Fill our shop and get paid every week for it.

Every busy service drive starts with someone on the phone making it happen. That’s you. You’re the one turning recall notices into booked appointments, reminders into full bays, and “I’ll call back later” into “See you Tuesday at 9.” When our shop is full, it’s because you filled it.

We’re looking for a high-energy, organized BDC Service Agent who doesn’t just answer the phone but goes after every opportunity. No call center experience? No problem. If you’re motivated by goals and love seeing your bonus grow week after week, this is your seat.

Why Join the J. Allen Ford BDC

• Get paid to perform, every week. $15/hour base plus weekly bonuses based on your performance. Book more, earn more, and see the results on your next check, not months later.
• Chase your number. Our bonus plan rewards agents who hustle. The harder you work your calls and follow-ups, the more you take home.
• Be at the heart of the operation. You’re the link between Ford owners and our service team, and the shop runs on the appointments you set.
• We’ll train you to win. Paid training gets you up to speed on our systems, and our dealership group promotes people who prove themselves.

What You’ll Be Doing

• Answering inbound calls and scheduling service and mobile service appointments using our CRM/DMS systems
• Making outbound calls for safety recalls, maintenance reminders, declined services, and follow-ups to keep the schedule full
• Turning every conversation into a booked appointment whenever possible
• Partnering with Parts and Sales to notify customers about special-order parts and coordinate rental vehicles
• Supporting service marketing campaigns that bring customers back through our doors
• Keeping customer records accurate and up to date

What We’re Looking For

• A drive to chase your bonus. You set goals, track your numbers, and push to beat them every week
• A clear, friendly, professional phone presence and a genuine desire to help people
• No call center experience needed. Customer service experience is a plus
• The ability to multitask between phones and computers while staying organized and accurate, a big plus
• Familiarity with CRM/DMS software is a plus, but we’ll train you
• Bilingual (English/Spanish) is a major advantage
• High school diploma or equivalent
• Availability for a full-time schedule, including rotating Saturdays and extended hours as needed

Benefits

• Medical, Dental, Vision, and Supplemental insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid training and factory certification opportunities

About J. Allen Automotive

We’re a team that values clear communication, hustle, and a customer-first approach. If you want to set yourself apart from the ordinary routine of an average job and be the reason our service drive stays busy, you’ll fit right in.

$15/hour plus weekly performance bonuses. No call center experience needed. Fill the shop, chase your number, and get paid for it.