Service Appointment Specialist — Weekly Bonuses

J. Allen Toyota; Gulfport (MS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Paid Time Off

Paid training and factory cert. opps

Job summary

J. Allen Ford is seeking a high-energy Service BDC Agent to convert phone inquiries into booked service appointments. You will be the first point of contact, driving efficiency and contribution to a full service drive through proactive calls and follow-ups.

A successful candidate will thrive on weekly bonuses, possess a strong phone presence, and be comfortable with CRM/DMS tools. This position is full-time with potential for growth.

Qualifications

• Strong phone-based customer service and goal-oriented mindset.
• Comfortable with CRM/DMS software and sales processes.
• Bilingual English/Spanish is a major advantage.

Responsibilities

• Answer inbound calls and schedule service appointments.
• Make outbound calls for recalls, reminders, and follow-ups to keep the schedule full.
• Turn conversations into booked appointments whenever possible.
• Coordinate with Parts and Sales for parts and rental vehicles.
• Support service marketing campaigns to bring customers back.
• Maintain accurate and up-to-date customer records.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Organized

Multitasking

Education

High school diploma or equivalent

Tools

CRM/DMS software

Job description

J. Allen Ford is seeking a high-energy Service BDC Agent to convert phone inquiries into booked service appointments. You will be the first point of contact, driving efficiency and contribution to a full service drive through proactive calls and follow-ups.

A successful candidate will thrive on weekly bonuses, possess a strong phone presence, and be comfortable with CRM/DMS tools. This position is full-time with potential for growth.