Service BDC Agent: Drive New Leads & Booking Success

Performance Columbus LLC; Moores Corners (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

TOP Level Compensation

HSA / FSA Health Plan

Dental / Vision Plan

Short / Long Term Disability

Life Insurance

Company Match Retirement

Paid Time Off

Employee Purchase program

Job summary

A customer service-driven company in Ohio is seeking a Service BDC Agent to enhance customer relationships and provide exceptional service. The ideal candidate will handle calls, schedule appointments, and maintain positive interactions with clients. Strong communication, problem-solving skills, and a high school diploma are required for this role. Enjoy a supportive work environment with top-level compensation and benefits like health plans, paid time off, and retirement match.

Qualifications

• Previous inbound/outbound customer service, call center, or sales experience preferred.
• Strong customer service skills including problem solving, listening, and communication.

Responsibilities

• Answer all calls from current and prospective clients promptly and provide exceptional customer service.
• Schedule all necessary appointments to properly address customers’ primary concern.
• Drive repeat and referral business through the establishment and maintenance of positive relationships.

Skills

Customer service

Problem-solving

Listening

Communication (written and verbal)

Education

High school diploma or equivalent

Job description

A customer service-driven company in Ohio is seeking a Service BDC Agent to enhance customer relationships and provide exceptional service. The ideal candidate will handle calls, schedule appointments, and maintain positive interactions with clients. Strong communication, problem-solving skills, and a high school diploma are required for this role. Enjoy a supportive work environment with top-level compensation and benefits like health plans, paid time off, and retirement match.