Service BDC Administrator

Lithia & Driveway; Ramsey (NJ); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway in Ramsey, New Jersey is hiring a Service BDC Administrator for a full-time position. This role involves gathering customer information, managing outbound calls, and scheduling appointments to enhance customer satisfaction.

The ideal candidate should have strong phone and computer skills, alongside an ability to manage time effectively. Competitive benefits include medical, dental, vision plans, and a 401(k) retirement plan.

Qualifications

• Clear and professional presentation of information.
• Ability to manage one’s own time effectively.
• Efficient typing skills.
• Basic phone and computer skills.

Responsibilities

• Gather accurate customer information for follow-up.
• Build knowledge of product information and promotions.
• Utilize computer skills to increase sales.
• Schedule appointments with customers.

Skills

Effective time management

Clear communication skills

Basic computer skills

Phone skills

Education

High School graduate or equivalent

Job description

Dealership

L0767 Prestige Toyota of Ramsey

Prestige Toyota

Now hiring Service BDC Administrators!

Schedule: Full-time position, must have Saturday availability

The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone manners and positive attitude to get clients in the door. Required duties include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

We are committed to Growing our Company and Growing our People!

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Qualifications

• Ability to present information in a clear and professional manner.
• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic & phone computer skills.
• High School graduate or equivalent, 18 years or older required.
• We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Estimated Annual Earnings: Range from $35,000-$65,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.