Service Advisor

L0531 Hyundai of North Miami; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Hyundai of North Miami is seeking an experienced Service Advisor to join our fast-paced, customer-focused team in Miami, FL. We are part of the Lithia & Driveway family and offer a path for growth within a Fortune 500 company.

You will work with technicians, communicate with customers about vehicle status, and present maintenance options tailored to each client. A strong emphasis is placed on service excellence and building lasting relationships.

Qualifications

• 2–3 years experience as Automotive Service Advisor
• Active listening to assess needs and explain technical information to customers
• Strong written and oral communication with attention to detail
• Valid Driver’s License with clean driving record

Responsibilities

• Be attentive and provide excellent customer service.
• Resolve customer concerns and keep customers informed of vehicle status.
• Work with technicians and make recommendations to customers.
• Present maintenance programs that fit customer needs.
• Build and maintain long-lasting customer relationships.
• Represent Hyundai’s reputation in a polished, professional manner.

Skills

Customer service

Active listening

Communication skills

Automotive knowledge

Job description

Dealership: L0531 Hyundai of North Miami “Drive Your Career Forward & Join Hyundai of North Miami Today!” Are you ready to work with a Dynamic Team in the Automotive industry? We’re looking for an Experienced and motivated Service Advisor to join our fast-paced, customer-focused team! “Better Drives Us.” Hyundai of North Miami, part of the Lithia & Driveway family of dealerships, is expanding its operations to keep up with customer demand. We are looking for an experienced Service Advisor to join our team. If you are motivated and results-driven we would like to speak with you. This is a great opportunity to join a growing Fortune 500 company and sell a world-class brand. Let us help you achieve your personal and professional goals!

What will you be doing?

• Be attentive and provide excellent customer service.
• Resolve customer concerns and keep customers abreast of vehicle status.
• Work with technicians and make recommendations to customers.
• When appropriate, present a maintenance program that will fit the customer's needs.
• Build and maintain long-lasting customer relationships.
• Represent Hyundai stellar reputation in a polished and professional manner.
• Have fun!

We are seeking candidates with Experience as an Automotive Service Advisor.

• 2 TO 3 years of Experience, ONLY!
• Active listening skills to assess needs and relate technical information back to the customer.
• An understanding of the mechanical and technical Computer proficiency.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Team player
• Polished and professional
• Valid Driver’s License with acceptable driving record

Benefits

Benefits We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!