Service Associate - Hire Ahead (Teller)

First Merchants Brand; Winchester (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants is seeking a customer service-focused individual to join our banking team in Indiana. You will handle customer requests for transactions, respond to inquiries with effective solutions, and contribute to a high-performing sales environment.

Responsibilities include balancing cash and daily transactions, ensuring regulatory compliance, and protecting customer privacy through proper verification procedures. Growth opportunities and competitive benefits are offered.

Qualifications

• High School Diploma or equivalent required.
• 3 months of sales, cash handling, or related experience preferred.

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Provide excellent customer service by answering customer inquiries and issues with solutions.
• Build customer loyalty and advocates through consistent service.
• Balance cash, daily transactions, vault and ATM operations.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products and provide referrals to support goals.
• Know all bank products to advise customers effectively.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or equivalent

Job description

As part of this role, you will:

• Provide excellent customer service by: Responding to customer requests for banking transactions.
• Provide excellent customer service by: Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Provide excellent customer service by: Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by: Balance cash, daily transactions, vault and ATM.
• Contribute to overall banking center operation by: Understanding and ensuring compliance, regulations and reporting.
• Contribute to overall banking center operation by: Following information security policy and verification procedures to protect customer privacy.
• Contribute to overall banking center operation by: Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by: Selling bank products, making customer referrals and other activities to support the goals.
• Actively participate in a high performing sales environment by: Knowing about all bank products.
• Actively participate in a high performing sales environment by: Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."