Service Associate - Reserve (Teller)

First Merchants Brand; Lambertville (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401k

HSAs

FSAs

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants is seeking a customer-focused banking center associate. You will respond to customer requests for transactions, answer inquiries, and work to build loyalty while maintaining privacy and accuracy. Balance cash, transactions, vault and ATM operations, and support compliance and reporting requirements.

You will actively promote bank products, make referrals, and participate in meetings and coaching to achieve team goals within a high-performing sales environment.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Provide excellent customer service by answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Provide excellent customer service by continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products, make customer referrals and other activities to support the goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Job description

As part of this role, you will:

• Provide excellent customer service by: Responding to customer requests for banking transactions.
• Provide excellent customer service by: Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Provide excellent customer service by: Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by: Balance cash, daily transactions, vault and ATM.
• Contribute to overall banking center operation by: Understanding and ensuring compliance, regulations and reporting.
• Contribute to overall banking center operation by: Following information security policy and verification procedures to protect customer privacy.
• Contribute to overall banking center operation by: Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by: Selling bank products, making customer referrals and other activities to support the goals.
• Actively participate in a high performing sales environment by: Knowing about all bank products.
• Actively participate in a high performing sales environment by: Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."