Service Associate - Reserve (Teller)

First Merchants Brand; Anderson (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants is seeking a customer service oriented banking center associate in Anderson, IN. You will handle everyday transactions, respond to inquiries, and help customers with banking decisions.

Joining the team means supporting balance, security, and compliance, while contributing to sales goals and building lasting relationships with clients in the community.

Qualifications

• Respond to customer requests for banking transactions.
• Provide solutions to meet customer needs and build loyalty.
• Assist with opening/closing banking center and daily operations.
• Know bank products to make referrals and support goals.

Responsibilities

• Balance cash and daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy to protect customer privacy.
• Participate in meetings and coaching sessions to improve performance.
• Sell bank products and make customer referrals.

Skills

Customer service

Cash handling

Sales

Banking knowledge

Education

High School Diploma or Equivalent

Job description

As part of this role, you will:

• Provide excellent customer service by: Responding to customer requests for banking transactions.
• Provide excellent customer service by: Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Provide excellent customer service by: Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by: Balance cash, daily transactions, vault and ATM.
• Contribute to overall banking center operation by: Understanding and ensuring compliance, regulations and reporting.
• Contribute to overall banking center operation by: Following information security policy and verification procedures to protect customer privacy.
• Contribute to overall banking center operation by: Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by: Selling bank products, making customer referrals and other activities to support the goals.
• Actively participate in a high performing sales environment by: Knowing about all bank products.
• Actively participate in a high performing sales environment by: Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following:

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."