Service Associate - Hire Ahead (Teller)

First Merchants Brand; Lafayette (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Base pay + bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401k

Health Savings Account

Flexible Spending Account

Paid Vacation

Paid Sick Time

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

First Merchants Brand in Lafayette, IN is seeking a customer-focused banking professional to provide excellent service, respond to requests for banking transactions, and answer inquiries with solutions that meet customers' current needs. You will balance cash, daily transactions, vault and ATM operations, ensure compliance with regulations, and uphold information security to protect customer privacy.

The role also emphasizes selling bank products, making referrals, and participating in

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer inquiries and problems with solutions meeting customer needs.
• Build customer loyalty and advocacy.
• Balance cash, daily transactions, vault and ATM.
• Ensure compliance, regulations and reporting.
• Follow security and verification procedures to protect privacy.
• Assist with opening/closing the banking center.
• Sell bank products and make referrals.
• Know all bank products.
• Participate in meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or Equivalent

Job description

As part of this role, you will:

• Provide excellent customer service by:
  
  
  
  • Responding to customer requests for banking transactions.
  
  
  • Answering customer inquiries and problems with solutions that meet the customer's current needs.
  
  
  • Continually building customer loyalty and customer advocates.
  
  
  
  


• Contribute to overall banking center operation by:
  
  
  
  • Balance cash, daily transactions, vault and ATM.
  
  
  • Understanding and ensuring compliance, regulations and reporting.
  
  
  • Following information security policy and verification procedures to protect customer privacy.
  
  
  • Assist with opening and/or closing banking center.
  
  
  
  


• Actively participate in a high performing sales environment by:
  
  
  
  • Selling bank products, making customer referrals and other activities to support the goals.
  
  
  • Knowing about all bank products.
  
  
  • Participating in daily/weekly meetings and coaching sessions.
  
  
  
  

To be successful in this position, we require the following:

• High School Diploma or Equivalent.


• 3 months of sales, cash handling, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses


• Medical, Dental and Vision Insurance


• 401k


• Health Savings and Flexible Spending Accounts


• Vacation/Sick Time


• Paid Holidays


• Paid Parental Leave


• Tuition Reimbursement


• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

\"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.\"