Residential Service Coordinator

Ambrose Solar; Vacaville (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Ambrose Solar in Vacaville, CA, seeks a service-focused team member for our Service Department. You will manage inbound/outbound calls, schedule and confirm appointments for service technicians, and coordinate with vendors to resolve issues.

Responsibilities include remote troubleshooting from monitoring data, updating CRM records, and creating monitoring portals for customer solar systems. You will engage customers by phone and email, ensuring responsive support and timely follow-ups.

Qualifications

• Ability to plan ahead and prioritize tasks efficiently, also make decisions and take action.
• Maintain professional, courteous demeanor on the phone as well as in the office.
• Proficient with Microsoft Office, especially Excel.
• Familiarity with CRM databases and standard procedures.

Responsibilities

• Handle inbound and outbound service calls to schedule, confirm, and reschedule appointments for service technicians.
• Remotely troubleshoot solar systems using monitoring data and coordinate with vendors/testing teams.
• Create and configure monitoring portals for customer solar systems in manufacturer software.
• Maintain customer accounts and document interactions in the CRM system.
• Provide exceptional customer service via phone and email.

Skills

Customer service

Communication

Phone etiquette

Prioritization

Decision making

Education

High school diploma or GED

Tools

Microsoft Office

Excel

CRM software

Job description

Job Description

Ambrose Solar is looking for a talented and experienced individual to join our team in our Service Department. We are looking for a go getter. A relational customer service oriented individual.

The employee in this position will interact with fellow employees, customers and vendors within the company. The employee will handle both inbound and outbound calling responsibilities as it relates to service calls. This person will set, confirm and reschedule appointments as needed for the service technicians. The employee in this position will utilize the knowledge base and case management tools for planning and coordinating assigned tasks to ensure efficient and effective operations, in accordance with customer service standards.

Job Duties

The job duties listed below are typical examples of the work required to be performed by the person/s in this position. Not all duties are included, and it’s important that it is understood duties and tasks may be added as the manager sees fit and/or needed.

• Remotely troubleshoot installed solar systems displaying systems of poor performance based on monitoring data
• Work with equipment vendors to diagnose hardware failures
• Escalate unresolved technical issues by scheduling a field technician to troubleshoot on site
• Creating and configuring monitoring portals for customer solar systems in appropriate manufacturer software (Tesla, SunPower, SolarEdge, Enphase, SMA, etc.)
• Provide exceptional customer service via phone and email
• Creating and configuring monitoring portals for customer solar systems online
• Conduct ongoing performance monitoring of solar systems
• Conducting consistent follow ups with customers via phone and email
• Reporting and notating customer accounts in CRM System
• Performing general office administration work and other tasks as assigned by manager

Job Qualifications

• Ability to plan ahead and prioritize tasks efficiently, also make decisions and take action.
• Ability to maintain professional, courteous demeanor on the phone as well as in the office.
• Computer skills/knowledge of Microsoft Office, with intermediate experience in Excel.
• Knowledge of the company, its products/services, procedures and operations.
• Knowledge of the application of instructions and guidelines to specific problems.
• Ability to instruct, direct, and evaluate tasks, and to resolve work related problems.
• Ability to answer questions and determine appropriate course of action for incoming calls.
• Ability to maintain records, complete reports/lists, and compose correspondence/emails.
• Ability to communicate effectively.

Working Conditions & Physical Requirements

• There may be stressful conditions such as size of workload and/or other specific deadlines.
• Ability to sit for extended periods of time and or lift packages 10-20lbs.

Education

• High school diploma or GED required.

Experience

• Must have at least two years customer service experience.
• Microsoft office programs
• CRM Database programs

Things to know …

This position is important to us as a company. We value and appreciate everyone who works within Ambrose Solar. We are a TEAM and we all work together and support each other. There may be times where you are asked to do something that may not have been included in this job description. Special projects, clean up tasks and helping our customers to the best of our ability is vital to our success. We want our employees to “want” to be here and not “have” to be here. If you ever have questions or need assistance with something please go to your manager, remember we are a TEAM!

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Briefly describe any and all relevant experience