Service Assistant - Transit & Warranty Support

Midwest Transit Equipment, Inc - Swansea; Swansea (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental and Vision

Disability and Life Insurance

401(k) with company match

Holiday Pay

Paid Time Off

Career Growth

Job summary

Midwest Transit Equipment, Inc. Swansea, IL is seeking a Full-Time Service Assistant to join our Swansea location. You will provide excellent customer service, act as a liaison between customers, manufacturers and technicians, and manage service orders from start to finish.

Ideal candidates have experience in the bus/medium-heavy truck or automotive industry, strong communication skills, and proficiency with MS Office. CDL-B is preferred but not required.

Qualifications

• High School diploma or equivalent required.
• Experience in the Bus, Medium/Heavy Duty truck or automotive industry.
• Excellent verbal and written communication skills.
• Excellent computer proficiency (MS Office - Word, Excel).
• Knowledge of internal service, sales and parts policies and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• CDL Class B preferred, but not required.

Responsibilities

• Provide excellent customer service
• Act as liaison between customers, manufacturers, and technicians
• Look up warranty history and potential open recalls on buses
• Open RO's in computer system
• Code RO's for proper billing; customer, warranty, or company code
• Track service work orders from start to finish
• Coordinate pick and return of customer vehicles
• Properly document all work orders
• Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
• Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
• Perform timely follow up communication with the customer
• Keeps updated on all warranty policies and product changes
• Communicating with customers when a delay (Back Order) will occur and offering alternatives
• Recording information carefully and identifying needed parts using most efficient method
• Check in buses as they arrive and assist with keeping NO parking lanes open
• Lot scanning at location and off-site location
• Other duties as assigned

Skills

Verbal communication

Written communication

Education

High School diploma or equivalent

CDL Class B preferred

Tools

MS Office (Word, Excel)

Job description

Midwest Transit Equipment, Inc. Swansea, IL is seeking a Full-Time Service Assistant to join our Swansea location. You will provide excellent customer service, act as a liaison between customers, manufacturers and technicians, and manage service orders from start to finish.

Ideal candidates have experience in the bus/medium-heavy truck or automotive industry, strong communication skills, and proficiency with MS Office. CDL-B is preferred but not required.