Bus Service Assistant – Customer Liaison & Warranty Support

Midwest Transit Equipment, Inc.; Illinois; Remoto; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Medical Insurance

Dental and Vision

Company paid for Short & Long Term DIS

401(k) with company match

Holiday Pay

Paid Time Off

Career Growth

Descrizione del lavoro

Midwest Transit Equipment, Inc. in Swansea, IL is seeking a Full-Time Service Assistant to join our team. The role focuses on providing excellent customer service and serving as a liaison between customers, manufacturers, and technicians.

You will look up warranty history, open repair orders (ROs), code billing, and track work orders from start to finish. CDL-B is preferred but not required; strong computer skills are essential.

Competenze

• High School diploma or equivalent required.
• Experience in the Bus, Medium/Heavy Duty truck or automotive industry.
• Excellent verbal and written communication skills with internal and external customers.
• Excellent computer proficiency (MS Office - Word, Excel).
• Knowledge of internal service, sales and parts policies and procedures.
• Must be able to work under pressure and meet deadlines with a positive attitude and exemplary customer service.
• CDL Class B preferred, but not required.

Mansioni

• Provide excellent customer service.
• Act as liaison between customers, manufacturers, and technicians.
• Look up warranty history and potential open recalls on buses.
• Open RO's in computer system.
• Code RO's for proper billing; customer, warranty, or company code.
• Track service work orders from start to finish.
• Coordinate pick up and return of customer vehicles.
• Properly document all work orders.
• Communicate with Parts Dept and Service Technicians to ensure parts are on hand.
• Contact manufacturers for warranty approvals, goodwill, and repair assistance.

Conoscenze

Customer service

Communication skills

Under pressure

Formazione

High School diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

Midwest Transit Equipment, Inc. in Swansea, IL is seeking a Full-Time Service Assistant to join our team. The role focuses on providing excellent customer service and serving as a liaison between customers, manufacturers, and technicians.

You will look up warranty history, open repair orders (ROs), code billing, and track work orders from start to finish. CDL-B is preferred but not required; strong computer skills are essential.