Service Writer & Shop Dispatcher

Midwest Transit Equipment, Inc.; Kankakee (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Midwest Transit Equipment is seeking a Full Time Shop Dispatcher for our Kankakee, IL location. This role involves assigning work to technicians, updating daily orders, and ensuring timely service delivery with strong attention to warranty procedures and customer service.

The position requires a high school diploma and industry experience in medium/heavy-duty trucks. We value accuracy, safety, and reliable coordination between service, parts, and customers.

Qualifications

• High school diploma or equivalent required.
• Experience in the medium/heavy duty truck or automotive industry is preferred.
• Strong communication and problem-solving skills.
• Proficient in MS Office (Word, Excel, Outlook) and data entry.

Responsibilities

• Assign jobs to technicians based on workload and technician location.
• Prepare, update, and dispatch the daily work orders.
• Gather and maintain work orders and documentation.
• Ensure job completion and invoice customers when the jobs are completed.
• Understand and ensure compliance with all International and vendor policies and warranty procedures.
• Properly document all warranty claims and track all warranty parts.
• Provide warranty update information to service staff and technicians as needed.
• Ensure that all warrantable repairs are documented.
• Attend all Service Staff meetings as required.
• Provide excellent customer service.
• Look up warranty history and potential open recalls on buses.
• Code RO's for proper billing; customer, warranty, or company code.
• Track service work orders from start to finish.
• Properly document all work orders.
• Communicate with Parts Dept and Service Technicians to ensure everything needed is on hand.
• Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance.
• Keeps updated on all warranty policies and product changes.
• Other duties as assigned.

Skills

Problem solving skills

Strong customer service skills

Excellent verbal and written comms

Strong attention to detail

Ability to work independently

Work under pressure and meet deadlines

MS Office proficiency

Education

High School Diploma or equivalent

Job description

Midwest Transit Equipment seeks qualified Full Time Shop Dispatcher for our Kankakee, IL location.

About Midwest Transit Equipment

For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.

Who we are looking for

We are looking for Dispatched to prepare, update, and dispatch workload to the Technicians in an effective and timely manner.

Essential Duties and Responsibilities

Servicing of gasoline and diesel powered buses from basic maintenance and minor repairs to full vehicle service. This is a safety-sensitive position. Employees holding this position are responsible for the safe performance of the job duties.

• Assign jobs to technicians based on workload and technician location.
• Prepare, update, and dispatch the daily work orders.
• Gather and maintain work orders and documentation
• Ensure job completion and invoice customers when the jobs are completed
• Understand and ensure compliance with all International and vendor policies and warranty procedures
• Properly document all warranty claims and track all warranty parts
• Provides warranty update information to service staff and technicians as needed.
• Ensures that all warrantable repairs are documented
• Attend all Service Staff meetings as required.
• Provide excellent customer service
• Look up warranty history and potential open recalls on buses
• Code RO's for proper billing; customer, warranty, or company code
• Track service work orders from start to finish
• Properly document all work orders
• Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
• Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
• Keeps updated on all warranty policies and product changes
• Other duties as assigned

Education and/or Work Experience Requirements

• High School Diploma or equivalent
• Experience in the Medium/Heavy Duty truck, automotive industry
• Problem solving skills
• Strong customer service skills
• Excellent verbal and written communication skills
• Demonstrated proficiency in MS Office (Word, Excel, Outlook)
• Strong attention to detail
• Must be able to work under pressure and meet deadlines
• Ability to work independently

Benefits

• Competitive Pay
• Medical Insurance
• Dental and Vision
• Company paid for Short & Long Term Disability and Life Insurance
• 401(k) with a dollar for dollar company match up to 4%
• Holiday Pay
• PTO Pay
• Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.