Service Assistant - Full-Time

Midwest Transit Equipment, Inc.; Illinois; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental and Vision

Company paid for Short & Long Term DIS

401(k) with company match

Holiday Pay

Paid Time Off

Career Growth

Job summary

Midwest Transit Equipment, Inc. in Swansea, IL is seeking a Full-Time Service Assistant to join our team. The role focuses on providing excellent customer service and serving as a liaison between customers, manufacturers, and technicians.

You will look up warranty history, open repair orders (ROs), code billing, and track work orders from start to finish. CDL-B is preferred but not required; strong computer skills are essential.

Qualifications

• High School diploma or equivalent required.
• Experience in the Bus, Medium/Heavy Duty truck or automotive industry.
• Excellent verbal and written communication skills with internal and external customers.
• Excellent computer proficiency (MS Office - Word, Excel).
• Knowledge of internal service, sales and parts policies and procedures.
• Must be able to work under pressure and meet deadlines with a positive attitude and exemplary customer service.
• CDL Class B preferred, but not required.

Responsibilities

• Provide excellent customer service.
• Act as liaison between customers, manufacturers, and technicians.
• Look up warranty history and potential open recalls on buses.
• Open RO's in computer system.
• Code RO's for proper billing; customer, warranty, or company code.
• Track service work orders from start to finish.
• Coordinate pick up and return of customer vehicles.
• Properly document all work orders.
• Communicate with Parts Dept and Service Technicians to ensure parts are on hand.
• Contact manufacturers for warranty approvals, goodwill, and repair assistance.

Skills

Customer service

Communication skills

Under pressure

Education

High School diploma or equivalent

Tools

MS Office

Job description

Midwest Transit Equipment, Inc. seeks a Full-Time Service Assistant for our Swansea, IL location.

We are looking for someone who is hard working and is seeking a career, not just another job.

Who we are:

For over 50 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.

Essential Duties and Responsibilities:

• Provide excellent customer service
• Act as liaison between customers, manufacturers, and technicians
• Look up warranty history and potential open recalls on buses
• Open RO's in computer system
• Code RO's for proper billing; customer, warranty, or company code
• Track service work orders from start to finish
• Coordinate pick and return of customer vehicles
• Properly document all work orders
• Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
• Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
• Perform timely follow up communication with the customer
• Keeps updated on all warranty policies and product changes
• Communicating with customers when a delay (Back Order) will occur and offering alternatives
• Recording information carefully and identifying needed parts using most efficient method
• Check in buses as they arrive and assist with keeping NO parking lanes open
• Lot scanning at location and off-site location
• Other duties as assigned

Education and/or Work Experience Requirements:

• High School diploma or equivalent required
• Experience in the Bus, Medium/Heavy Duty truck or automotive industry
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office - Word, Excel)
• Knowledge of internal service, sales and parts policies and procedures
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• CDL Class B preferred, but not required

Benefits:

• Competitive Pay
• Medical Insurance
• Dental and Vision
• Company paid for Short & Long Term Disability and Life Insurance
• 401(k) with company match
• Holiday Pay
• Paid Time Off
• Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. Allapplicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.Midwest Transit Equipment is also proud to be a Drug Free workplace.