Service Assistant – Buses & Trucks

Midwest Transit Equipment; Swansea (IL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Medical Insurance

Dental & Vision

Disability & Life Insurance

401(k) with company match

Holiday Pay

Paid Time Off

Career Growth

Zusammenfassung

Midwest Transit Equipment, Inc. seeks a Full-Time Service Assistant for our Swansea, IL location. You will provide excellent customer service and act as a liaison between customers, manufacturers, and technicians to ensure smooth operations.

Responsibilities include opening RO's, coding for billing, tracking work orders, and coordinating vehicle pick-up/drop-off, while maintaining up-to-date knowledge of warranty policies and product changes. CDL-B preferred but not required.

Qualifikationen

• High School diploma or equivalent required.
• Experience in the Bus, Medium/Heavy Duty truck or automotive industry.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office - Word, Excel).
• Knowledge of internal service, sales and parts policies and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• CDL Class B preferred, but not required.

Aufgaben

• Provide excellent customer service
• Act as liaison between customers, manufacturers, and technicians
• Look up warranty history and potential open recalls on buses
• Open RO's in computer system
• Code RO's for proper billing; customer, warranty, or company code
• Track service work orders from start to finish
• Coordinate pick and return of customer vehicles
• Properly document all work orders
• Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand
• Contact manufacturers for warranty approvals, issues, goodwill, and repair assistance
• Perform timely follow up communication with the customer
• Keeps updated on all warranty policies and product changes
• Communicating with customers when a delay (Back Order) will occur and offering alternatives
• Recording information carefully and identifying needed parts using most efficient method
• Check in buses as they arrive and assist with keeping NO parking lanes open
• Lot scanning at location and off-site location
• Other duties as assigned

Kenntnisse

Excellent verbal & written comms

Excellent MS Office proficiency

Knowledge of internal service, sales &

Ability to work under pressure with a

Ausbildung

High School diploma or equivalent

CDL Class B preferred

Tools

MS Office Suite

Jobbeschreibung

Midwest Transit Equipment, Inc. seeks a Full-Time Service Assistant for our Swansea, IL location. You will provide excellent customer service and act as a liaison between customers, manufacturers, and technicians to ensure smooth operations.

Responsibilities include opening RO's, coding for billing, tracking work orders, and coordinating vehicle pick-up/drop-off, while maintaining up-to-date knowledge of warranty policies and product changes. CDL-B preferred but not required.