Service Assistant — Boston Opening (Award-Winning)

Hawksmoor; Boston (MA); On-site; USD 31,000 - 52,000; Full time

Job summary

Hawksmoor is opening its third US restaurant in Boston at 15 Necco Street, Fort Point, offering a dynamic, hospitality-led environment with a focus on guest experience, teamwork, and career growth.

We're hiring experienced Service Assistants-Bussers and Runners to support food and drink service, maintain tables, and collaborate across kitchen and floor, contributing to Hawksmoor’s renowned standards. Join a values-driven, inclusive workplace with sustainable practices and a people-first culture.

Responsibilities

• Confidently run food and drinks to and from tables, and clear tables efficiently and courteously.
• Clear, clean, and reset tables in line with established service standards, supporting guest needs and delivering cooperative, attentive service throughout the shift.
• Demonstrate full knowledge of table numbers and positions across all areas of the restaurant.
• Confidently describe steak cuts, sauces, and menu dishes while interacting with guests.
• Understand and maintain correct mise en place and table presentation throughout service.
• Follow Hawksmoor Steps of Service and service standards consistently.
• Maintain cleanliness and safety standards across service stations and the dining room, restocking supplies as required.
• Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism.
• Understand the importance of the expo station and support smooth communication between kitchen and floor.

Job description

Hawksmoor is opening its third US restaurant in Boston at 15 Necco Street, Fort Point, offering a dynamic, hospitality-led environment with a focus on guest experience, teamwork, and career growth.

We're hiring experienced Service Assistants-Bussers and Runners to support food and drink service, maintain tables, and collaborate across kitchen and floor, contributing to Hawksmoor’s renowned standards. Join a values-driven, inclusive workplace with sustainable practices and a people-first culture.