Service Assistant

Hawksmoor; Boston (MA); On-site; USD 31,000 - 52,000; Full time

Job summary

Hawksmoor is opening its third US restaurant in Boston at 15 Necco Street, Fort Point, offering a dynamic, hospitality-led environment with a focus on guest experience, teamwork, and career growth.

We're hiring experienced Service Assistants-Bussers and Runners to support food and drink service, maintain tables, and collaborate across kitchen and floor, contributing to Hawksmoor’s renowned standards. Join a values-driven, inclusive workplace with sustainable practices and a people-first culture.

Responsibilities

• Confidently run food and drinks to and from tables, and clear tables efficiently and courteously.
• Clear, clean, and reset tables in line with established service standards, supporting guest needs and delivering cooperative, attentive service throughout the shift.
• Demonstrate full knowledge of table numbers and positions across all areas of the restaurant.
• Confidently describe steak cuts, sauces, and menu dishes while interacting with guests.
• Understand and maintain correct mise en place and table presentation throughout service.
• Follow Hawksmoor Steps of Service and service standards consistently.
• Maintain cleanliness and safety standards across service stations and the dining room, restocking supplies as required.
• Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism.
• Understand the importance of the expo station and support smooth communication between kitchen and floor.

Job description

NEW RESTAURANT OPENING!! NOW HIRING!! Boston is one of the most beautiful and important cities in the country - rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on opening here in fall, 2026.

NEW RESTAURANT OPENING!! NOW HIRING!! Boston is one of the most beautiful and important cities in the country - rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on opening here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago - the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified - a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Work Somewhere Awesome Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
We're looking for experienced Service Assistants-Bussers and Runners to join our team and help us open our third US restaurant. As a Hawksmoor Service Assistant, you play a key role in the smooth and successful operation of the restaurant. Working across food running, drink running, and table maintenance, you help ensure every guest experience is seamless, efficient, and welcoming. By consistently upholding Hawksmoor’s renowned service standards and values, and working collaboratively with the wider team, you contribute to delivering exceptional service at every stage of the guest journey. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.
Guest Experience Responsibilities include but are not limited to:

• Confidently run food and drinks to and from tables, and clear tables efficiently and courteously.
• Clear, clean, and reset tables in line with established service standards, supporting guest needs and delivering cooperative, attentive service throughout the shift.
• Demonstrate full knowledge of table numbers and positions across all areas of the restaurant.
• Confidently describe steak cuts, sauces, and menu dishes while interacting with guests.
• Understand and maintain correct mise en place and table presentation throughout service.
• Follow Hawksmoor Steps of Service and service standards consistently.
• Maintain cleanliness and safety standards across service stations and the dining room, restocking supplies as required.
• Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism.
• Understand the importance of the expo station and support smooth communication between kitchen and floor.

Team Engagement & Culture

• Embody Hawksmoor values with a positive, proactive, and professional attitude.
• Seek out, welcome, and act on feedback from peers and managers.
• Support other team members during service and contribute to a collaborative team environment.
• Show genuine care for both the team and the overall guest experience.

Health & Safety

• Adhere to all allergy awareness, cleanliness, and food safety procedures.
• Recognize allergy checks and understand the correct actions to take when concerns are raised.
• Complete all required training and consistently uphold hygiene standards.
• Follow opening and closing checklists accurately and consistently.

Operational Standards

• Manage time effectively to support team priorities and daily operational needs.
• Understand the importance of efficiency from the service bar and expo to the guest, and how speed of service impacts experience.
• Understand the importance of efficiently clearing, sanitizing, and resetting tables to a high standard, supporting quick turnarounds and increased table turns without compromising guest experience.
• Recognize how errors affect both guest experience and the wider business.
• Comply with lateness and absence policies.

Purpose & DEIB

• Use inclusive, respectful language and treat everyone with empathy and fairness.
• Be knowledgeable about Hawksmoor’s charity partners and sustainability goals.
• Actively follow waste reduction and recycling initiatives.
• Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation.

Physical and Mental Demands Mobility: Must be able to move continuously around the dining room, kitchen, and bar areas during the shift.
Lifting & Carrying: Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs.
Communication: Ability to clearly and effectively communicate with guests, kitchen staff, and management.
Cognitive: Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast-paced environment.
Work Environment: While performing the duties of this position, the employee is regularly exposed to moderate to loud noise levels consistent with a high-volume restaurant. The pace is fast and requires multi-tasking under pressure.