Service Assistant

Harri; Boston, Northern (MA, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Hawksmoor Restaurants is opening its third US restaurant in Boston, recruiting experienced Service Assistants, Bussers and Runners to join the opening team. You will help ensure guest satisfaction across running, table maintenance, and service standards while collaborating with a dedicated, inclusive team.

The role supports a high-volume, vibrant dining environment. Prospects include thorough training, opportunities for growth, and exposure to a renowned brand with a commitment to sustainability

Job description

NEW RESTAURANT OPENING!! NOW HIRING!!

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on opening here in fall, 2026.

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Work somewhere awesome:

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.

We're looking for experienced Service Assistants-Bussers and Runners to join our team and help us open our third US restaurant.

As a HawksmoorService Assistant, youplay a key role in the smooth and successful operation of the restaurant.Working across food running, drink running,and table maintenance, you help ensure every guest experience is seamless, efficient, and welcoming. By consistently upholdingHawksmoor’s renowned service standardsand values, and workingcollaboratively with the wider team, youcontribute to delivering exceptional service at every stage of the guest journey. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

Responsibilities include but are not limited to:

GuestExperience

• Confidentlyrun food and drinks to and from tables, and clear tables efficiently and courteously.
• Clear, clean, and reset tables in line with established service standards, supporting guest needsand delivering cooperative, attentive service throughout the shift.
• Demonstrate full knowledge of table numbers and positions across all areas of the restaurant.
• Confidently describe steak cuts, sauces, and menu dishes while interacting with guests.
• Understand andmaintaincorrect miseenplace and table presentation throughout service.
• FollowHawksmoorSteps of Service andservice standardsconsistently.
• Maintaincleanliness and safety standards across service stations and the diningroom,restocking supplies asrequired.
• Maintain up-to-datemenu knowledge andhandle guest feedback, complaints, or quality issues with confidence and professionalism.
• Understand the importance of the expo station and support smooth communication between kitchen and floor.

TeamEngagement & Culture

• EmbodyHawksmoorvalues with apositive, proactive, and professionalattitude.
• Seek out, welcome, and act on feedback from peers and managers.
• Supportotherteammembersduring service and contribute to a collaborative team environment.
• Show genuine care forboththe team and theoverallguestexperience.

Health & Safety

• Adhere toall allergyawareness, cleanliness, and food safety procedures.
• Recognize allergy checks and understand the correct actions to take when concerns are raised.
• Completeall requiredtraining andconsistentlyuphold hygiene standards.
• Followopening and closing checklists accurately and consistently.

Operational Standards

• Manage time effectivelyto support team priorities anddailyoperational needs.
• Understandthe importance of efficiency from theservice bar and expo to the guest, and how speed of service impacts experience.
• Understand the importance of efficiently clearing, sanitizing, and resetting tables to a high standard, supporting quick turnarounds and increased table turns without compromising guest experience.
• Recognize howerrorsaffect both guest experience andthe wider business.
• Comply withlateness and absence policies.

Purpose & DEIB

• Use inclusive, respectful language and treat everyone with empathyand fairness.
• Beknowledgeable about Hawksmoor’scharity partners and sustainability goals.
• Actively follow waste reduction and recycling initiatives.
• Understandingredientsourcing and the significance of Hawksmoor being aB Corporation.

Physical and Mental Demands

• Mobility:Must be able to move continuously around the dining room, kitchen, and bar areas during the shift.
• Lifting & Carrying:Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs.
• Communication:Ability toclearly and effectively communicate with guests, kitchen staff, and management.
• Cognitive:Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast-paced environment.
• Work Environment:While performing the duties of this position, the employee is regularly exposed to moderate to loud noise levels consistent with a high-volume restaurant. The pace is fast and requires multi-tasking under pressure.

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