Service Aquisition Specialist

Moses Ford Inc; Charleston, Northern (WV, KY); Hybride; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Paid Time Off

401k with Company Match

Employee purchase discounts on parts,‑

Résumé du poste

Moses Auto Group in Charleston, WV, seeks a Service Acquisition Agent to generate vehicle acquisition opportunities from the service lane and guide customers into vehicle purchases. This role bridges Service and Sales and will work with the Used Supercenter to convert purchase-ready customers.

Ideal candidates have strong customer service experience and solid communication skills, with a valid driver’s license and ability to work in a team environment.

Qualifications

• Minimum of two years’ experience in customer service preferred.
• Strong written and oral communication skills.
• Ability to work in a team environment.

Responsabilités

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct customer check-ins and introduce them to the appropriate service advisor.
• Perform appraisals and create purchase offers using VINCUE ACE Report.
• Deliver purchase offers to service drive customers via hang tag, email, phone, etc.
• T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the Active Delivery Process.
• Assist service manager as needed.
• Use the CRM to follow up to acquire vehicles.

Connaissances

Customer service

Strong communication

Team player

Valid driver's license

Description du poste

Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.

Our company offers great benefits, including:

• Competitive rate of pay
• Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
• 401k Retirement with Company Match
• Employee purchase discounts on parts, labor and vehicles

Position Summary:

The Service Acquisition Agent is responsible for generating vehicle acquisition opportunities from the service lane, assisting with service drive customer interactions, conducting appraisal evaluations, and identifying opportunities to convert service customers into vehicle purchase customers. This role serves as a bridge between Service and Sales and is responsible for turning all purchase-ready customers to a Sales Associate. Additionally, for customers who want to sell their vehicle, the Service Acquisition Agent will work directly with Used Supercenter.

Responsibilities:

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct customer check-ins and introduce them to the appropriate service advisor.
• Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
• Deliver purchase offers to all service drive customers. For those “dropping off” and “picking up”, offers will still be delivered via hang tag, email, phone call, etc.
• Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the “Active Delivery Process”
• Assist service manager on an as needed basis.
• Utilize the CRM to conduct follow up to acquire vehicles

IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:

• Valid driver’s license
• Minimum of two years’ experience in customer service highly preferred
• Strong written and oral communication skills
• Ability to work in a team environment

Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.