Customer Care Agent

Moses Auto Group; Huntington (WV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Medical, Dental, Vision

Paid Time Off

401k with Company Match

Employee purchase discounts

Uncapped, variable pay opportunity

Training and development

Job summary

Moses Auto Group is seeking a Customer Care Agent for Moses Honda VW in Huntington. You will be the first point of contact for customers, coordinating calls, texts, and emails to set appointments and follow up on leads, while delivering excellent service and engagement from the service center.

Training is provided with a structured plan; benefits include medical/dental/vision, paid time off, a 401k with company match, and employee discounts on parts and vehicles.

Qualifications

• HS degree or some college preferred.
• Proficient in MS Office.

Responsibilities

• Generate appointments and market to potential Customers via phone, text and email.
• Connect new Customers with appropriate Service team member.
• Follow up with Customers and track activity in database.

Skills

Communication skills

Relationship building

Self-motivation

Education

HS Degree

Some college preferred

Tools

MS Office

Job description

Moses Auto Group is a growing auto dealer that empowers its employees to provide great service and build long-lasting relationships with its Customers. You will become a scheduling expert and link between our customers and their service visit.

SIGN ON BONUS TOTALING $2,500 PAID OUT IN FOLLOWING SCHEDULE:

$500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days

As a Customer Care Agent for Moses Honda VW in Huntington, you will be the first point of contact for Customers reaching out to our dealership. You will manage inbound and outbound communications (calls, emails, texts) to set appointments, follow up on leads, and maintain excellent customer engagement - all from within the Moses Honda and Volkswagen Service Center.

What makes us unique?

• Average hourly pay ranging from $20.00 to $25.00/hour
• 90 days of $18.00/hour training pay provided with guaranteed wages
• No sales experience required. Comprehensive new hire training plan. Continuous learning and development throughout your career with opportunities for advancement.
• Five-day work week with average of 45 hours per week

Our company offers great benefits, including:

• Uncapped, variable pay opportunity
• Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
• 401k Retirement with Company Match
• Employee purchase discounts on parts, labor and vehicles

Daily Responsibilities:

• Generate appointments and market to potential Customers via phone, text and email
• Connect new Customers with appropriate Service team member
• Follow up with Customers and track activity in database

IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:

• A drive to help others and/or make a difference in someone’s life
• A strong relationship builder with excellent communication and interpersonal skills
• A self-motivated, goal-oriented focus

Requirements:

• Education: HS Degree, some college preferred
• Computer skills: MS Office products
• Valid driver’s license
• Initial training will be held in St. Albans

Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.

Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.